Customer Onboarding Specialist Jobs

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com.

We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty distribution customers. Note: Applicants can be located anywhere in the US, with a preference for Dallas/Fort Worth, TX or LaVergne, TN.

Job Summary

The Customer Onboarding Specialist serves as the primary point of contact for clients/customers that have committed to utilizing McKesson as their wholesaler of choice. Uses in-depth knowledge of compliance and business rules, deep knowledge of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Holds direct responsibility for implementation and quality assurance of new business accounts and logistics. Ensures best practices are exercised in documentation of all new business account requirements. May handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and/or Support.

Key Responsibilities

• Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls
• Will ensure all SLAs are met by all internal partners to release an account in a timely manner
• Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering
• Work to facilitate business problem solving and present hypotheses and recommendations to leadership
• Acts as the onboarding lead and works with all departments of McKesson directly related to new customer implementations
• Ensure all workflow submissions are accurate and timely for new business onboardings
• Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making
• The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers
• Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers
• Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies
• Additional duties support new customer implementations as assigned
• Responsible for the analysis and end-to-end implementation of new customers

Minimum Requirement

• Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Preferred Qualifications

• Typically has 3-5 years of experience in project management, sales support, operations, or administration.
• Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.
• Strong interpersonal, oral, and written communication, project management and business acumen.

Critical Skills

• High degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environment
• Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
• A strong attention to quality, detail, and confidentiality
• Ability to manage effective meetings; keeping them on track, focused and encouraging active participation
• Strong organizational skills and ability to manage multiple implementations at one time
• Positive, professional demeanor and presentation in all internal and external interactions
• A fast learner with an innovative and positive approach

Additional Knowledge & Skills

• Pharmaceutical industry experience a plus
• Smartsheet, Tableau, SQL, MS Access knowledge a plus

Physical Requirements

• General office demands

Career Level – IC – Professional – P1

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$21.38 - $35.64

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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