Onboarding Development Specialist Vp

CB Client Onboarding – Onboarding Development Specialist, VP (603)

Role Summary:

The Onboarding Development Specialist team is accountable for the education of Middle Market Onboarding Specialists as it relates to the end-to-end delivery of Treasury Services Solutions. The team will carry the vision, strategy and culture of the onboarding organization forward through the delivery of individualized education plans. This individual will be responsible for assessing the needs and development goals of both new and existing employees. Engage for the removal of roadblocks to success across all functions of onboarding. Partner with Middle Office Practice Leadership and Field support to ensure alignment on overall training/education strategy and execution

Job Responsibilities:

• Create Education Plans for Treasury Services products and processes
• Attend client calls in support of newer Onboarding Specialists
• Determine tools employees need to be most successful
• Participate in the ongoing delivery of education plans for new and existing employees
• Have responsibility to market-aligned onboarding specialists by way of assigned buddy/mentorship
• Determine the most effective delivery methods for various locations nationwide
• Be a role model. The Onboarding Specialist position is more than managing an implementation, it’s about being the client’s consultative resource at JPMC. It’s about owning the client experience end-to-end. In addition to the process and systems, you will be responsible for helping to establish the ‘end-to-end care’ culture

Required qualifications, skills and capabilities:

• Passion for delivering a consistent, stellar experience and motivation to set appropriate expectations with every engagement
• Comfort in a fast paced, dynamic environment
• Microsoft Office Suite experience
• Appreciation for being a ‘keeper of our brand’
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Willingness to travel, less than 25% of your time
• Experience with the onboarding of JP Morgan Treasury products

Preferred Qualifications:

• Bachelor of Arts /Bachelor of Science degree
• Previous training/education experience

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more

*Final Job Grade and officer title will be determined at time of offer, and may differ from this posting.*

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans