Office Specialist Jobs

Position Summary
The Front Desk Receptionist (FDR) is the first image of Link Associates to callers, visitors, and guests and uses a range of skills to maintain Link’s professional image. The FDR uses outstanding communication, interpersonal, customer service, and organizational skills to deal with a wide variety of guests, those served and visitors who have different personalities and behaviors. The FDR is responsible for performing clerical tasks to support daily operations, including answering and transferring phone calls, managing incoming and outgoing mail, greeting visitors. The FDR serves as the first point of contact for callers and visitors of Link Associates.
Essential Job Functions

• Process outgoing mail, process certified mail, and open and sort daily mail and faxes.
• Confidentiality and professionalism are essential to this position.
• Answering screening and forwarding incoming phone calls as directed.
• Maintain files as assigned that are current, correct, identifiable, and accessible; assures that all records are kept confidential, and controls to them are in place.
• Receive guests and visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately.
• Perform clerical support duties as assigned.

Qualifications

• Must meet agency policy on transportation and background checks.
• Possess the ability to work on a daily basis utilizing standard office equipment.
• This position consists of frequent standing, walking, and reaching.
• Proven proficient ability to implement agency rules and procedures, use verbal, presentation, and written communication skills, human relation skills, team working skills, and organizational skills.
• The position will contain Medium physical work consisting of occasional 2-hand lifting from floor to waist of up to fifty (50) pounds and occasional 2-hand push/pull of up to sixty (60) pounds of force.
• High School/GED. Exceptions must receive prior approval from the Executive Director.
• The position requires frequent forward bending or crouching or stooping. The employee will need to occasionally climb stairs without the use of railings and occasionally sit.

About Link Associates
Link Associates is a community based non-profit organization that provides services for more than 600 individuals with intellectual disabilities and their families since 1953. Services offered by more than 300 employees support a full integration into the greater Des Moines community. Every person served by Link Associates has the primary diagnosis of intellectual disability and frequently other intellectual and physical conditions as well. Although other organizations serve people with intellectual disabilities, Link Associates provides a full range of services. People with intellectual disabilities attend school, go to work, participate in leisure opportunities and shop along with the rest of the community. However, people with intellectual disabilities and their families face exceptional challenges in maintaining support,, especially when they become adults. Adults with intellectual disabilities are often overlooked as it is more difficult to appeal to public support when they physically change from children to adults. Link Associates recognizes the unique services needs by offering residential, day habilitation, community employment, transportation, case management, and leisure services. When combined, these services meet the full spectrum of life-long needs as well as the needs of their family.