Order Administration Specialist Jobs

Position Title: Order Admin Specialist

Position Location: Dayton, Ohio

Work Arrangement: Hybrid – two days remote and three days in the office, subject to change.

If you have a passion for delivering excellent customer service and are skilled in order management and administrative support, we encourage you to apply for this exciting opportunity to join our team.

What You Will Do

As a critical team member, you will work closely with Trimble Sales Representatives, direct customers, and internal departments. Your primary responsibility will be to process orders and provide exceptional support by expediting and monitoring quotes, purchase orders, and shipping via UPS/FedEx envelopes. Additionally, you will handle customer inquiries and support requests to ensure prompt and efficient service.

• Process high volumes of transactions accurately, including setting up new accounts, online store orders, manual orders, expediting, and price confirmation, while adhering to financial compliance policies.
• Manage support for extending license provisioning for contract renewals, updating Salesforce account status, sales return authorizations, defective product returns, and mis-shipments.
• Manage and track orders, update Salesforce opportunities/quotes, and provide product information and troubleshooting for direct customers and resellers.
• Collaborate with other functions (Sales, business areas, credit, cross-functional teams) to resolve requests and/or escalations via written, phone, verbal, and in-person communication.

What You Should Bring

• Flexibility to work overtime hours as requested, infrequently.
• Proven track record in order management or customer service, preferably in a multinational public company.
• Experience in order management or contract administration, preferably in a multinational public company.
• Ability to provide high-quality administrative support and multitask effectively.
• Partner collaboratively, exercise sound judgment to resolve issues, and demonstrate proactive problem-solving skills with strong attention to detail.
• Customer First orientation with excellent written and oral communication skills.
• Ability to work independently with established procedures and with some supervision.
• Intermediate technical ability.
• Proficiency in using databases, support tools, and Microsoft Office software suite.
• Technical ability to troubleshoot, consult, and resolve/escalate Trimble Internet Store and internal software application questions.
• Analytical skills, comprehension, and problem-solving skills.

What You May Bring

• Project management or process implementation experience.
• Experience with Salesforce and Oracle.