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Order Operations Specialist Jobs

Company

Zayo Group
Address , Remote
Employment type FULL_TIME
Salary $50,500 - $70,665 a year
Expires 2023-07-28
Posted at 11 months ago
Job Description
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
We’re seeking an experienced Order Operations Specialist to build upon our reputation with an unwavering commitment to standards-based network and service deployments. The ideal candidate is an organized, methodical professional with the experience necessary to take our products to the next level with respect to accuracy and guidelines. The Order Operations Specialist will be charged with following a complete order acceptance program that not only audits the quality of our deployments, but also fosters a “quality culture."
Responsibilities
  • Interpret, build upon, and comply with company order acceptance standards
  • Document order acceptance activities with internal reporting and audits
  • Assist in making recommendations to automate internal processes.
  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Streamline overall delivery workflow to enhance customer experience.
  • Assist operations in tracking, documenting, and reporting internal acceptance violation/rejection patterns
  • Collaborate with Sales, Engineering, and Deal Management stakeholders for process improvement and troubleshooting.
  • Manage daily and quarterly responsibilities (i.e. all orders are counted for financials)
  • Review and address orders within service level agreements.
Qualifications
  • Superb computer competence, including database management
  • Bachelor’s degree or equivalent combination of education and/or experience
  • Analytical, problem-solving, and decision-making skills
  • Knowledge of order acceptance terminology, methods, and tools
  • 2+ years of experience in a Quality Control/Order Validation role
  • Demonstrated knowledge of testing best practices, version control practices and defect management practice
  • Familiarity with Salesforce.com
Preferred Qualifications
  • Ability/willingness to operate in a fast-paced, demanding environment
  • Understanding of Agile/Scrum methodology and how QA functions within it
Base pay range: $50,500 - $70,665, commensurate with experience
Benefits, Rewards & Wellness
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave
  • Excellent Health, Dental & Vision Insurance
  • Fitness membership discounts
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.