Certified Medical Assistant, Adult Outpatient (Fairhope)

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Thursday, 4/13/2023 from 1000am- 200pm at 5741 Southland Drive, Mobile, AL 36693

General Responsibilities for CMA

• Interfaces with the multi-disciplinary team
• Completes Suicide Severity Rating, Coordination of Care.
• Reports laboratory results to the physician/CRNP
• Communicates effectively with the physician/CRNP regarding the consumer’s physical and mental condition
• Performs CLIA waived tests as ordered/requested
• Facilitate PA’s for prescriptions
• Enters current medications for infoscriber
• Electronically submits prescriptions as directed by authorized prescribers
• Administers injections, observing the Seven Rights of medication administration
• Updates patient medical records as needed
• Inputs information from completed PHQ-9’s, Alcohol Use assessment, and provides information when indicated regarding Smoking Cessation
• Responds to patient phone calls in a timely and appropriate manner
• Assists with the completion of the assessment process of patients including but not limited to the following height/weight and vital signs in the Nurse Work-up Form
• Assist consumer with completing medical checklist at intake appointment and enter information into Avatar as needed

General Responsibilities for Assessment Assistant

• Close additional charts as needed/requested by program Coordinator
• Monitor Assessment Caseload by Program report weekly and make changes in program and attending practitioner as indicated to ensure accuracy of assignments
• Conduct routine follow up activities by phone or mail to consumers failing psychiatric appointments for continuity of care.
• Ensure hospital discharge paperwork is printed and scanned into the consumers medical record if consumer is coming for an intake into services post-hospital discharge
• Conduct follow up calls for missed aftercare intakes within 72 hours of notification by CarePointe of needed evaluation
• Take responsibility for ensuring any clinical or consumer information is secured in the appropriate location at the end of each work day
• Work closely with Coordinator to facilitate program operations
• Notify therapist when intakes arrive and have completed their paperwork with office professionals and are therefore ready to be seen by therapist
• Electronically transfer consumers episode to the appropriate program as recommended by the therapist and/or assessment provider and document in the direct service record accordingly.
• Maintain a waiting/cancellation list for psychiatric evaluations.
• Help facilitate admission to AltaPointe program services or other agencies as appropriate.
• Complete UR/UM data entry monthly by the 5th day of the following month
• Assist in requesting past treatment records
• Meet with the consumer following completion of assessment with therapist to secure any needed additional releases
• Inform consumers of any delays or when needing to return on a different day and/or time due to exceeding maximum ability to accommodate intakes
• Schedule psychiatric evaluation s as needed
• Assist with completing admission paperwork such as release of information, coordination of care, patient assistance pharmacy forms
• Maintain and provide updated community resource guide, files, and flyers, PCP list

Supervision and Consultation

• Actively works to enhance clinical skills
• Seeks clinical supervision and consultation needs
• Accepts and employs suggestions for improvement

Clinical Record Keeping

• Documents in a timely fashion per AltaPointe policy
• Documentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriate
• Documents legibly

Courteous and respectful attitudes towards consumers, visitors and co-workers

• Is pleasant and cooperative with others
• Is gentle and calm to consumers and families
• Is sensitive to the consumer’s needs, expectations and individual differences
• Personal values don’t inhibit ability to relate and care for others
• Assists consumers and visitors as needed
• Treats consumers with care, dignity and compassion
• Respects consumer’s privacy and confidentiality

Administrative and Other related duties as Assigned

• Actively participates in Performance Improvement activities
• Accesses appropriate community resources according to consumer needs
• Other duties as assigned
• Follows AltaPointe Policy & Procedures
• Actively participates in AltaPointe committees as required
• Maintains current State license and requirements for renewals (i.e. CEU’s), and attends to required in-services and workshops
• Completes assigned tasks in a timely manner

Possesses current certification for a Certified Clinical Medical Assistant or equivalent. Must also have a High School Diploma or GED.

Knowledge in topics, outlined below, to be attained within (6) six months of employment

• Familiarity of psychopharmacology
• Knowledge of crisis intervention
• Knowledge of Assessment office professional duties
• Knowledge of cultural diversity
• General knowledge of psychiatric disorders
• Knowledge of medical terminology especially those terms associated with psychiatric care
• General knowledge of nursing care
• Demonstration of safe medication administration practices including IM injection
• Knowledge of Trauma Informed Care Principles
• Knowledge of utilizing electronic health record

Physical Requirements of the Job

• There is frequent standing while getting files, paperwork, and handing out medication.
• Lifting various ranges from the floor to overhead with weights up to 1-5 pounds frequently.
• Sitting is frequent by nature and up to 5-10 minutes; however, extended sitting could be up to 1.5 to 3 hours for documentation.
• Squatting and/or lunging frequently to stock supplies and retrieve needed material from file cabinets and book shelves.
• Any other duties as assigned by supervisor
• Fine manipulation for writing, handling paperwork, and dispensing medications to consumers.
• Pushing and/or pulling force up to 1-5 pounds force, horizontally, to open file cabinets and place binders on book shelves.

Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.

Case Managers assist with monitoring consumer’s well-being including needs in the areas of mental health, physical health, living, learning, working, and social environments. Case managers travel to wherever consumers reside, whether that is at home, boarding homes, or other community based living to provide monitoring, when working with children they would be going to the schools as well. The primary role of the case manager is to increase psychological adjustment for the consumer by empowering the consumers and sometimes family members with information, education and support in order to follow through once case management ends.

Essential Functions

• Demonstrates the ability to assess the consumer’s needs
• Monitors consumer to secure placement in the least restrictive environment
• Provides appropriate linkage to community resources
• Advocates on behalf of the consumer to secure community resources
• Provides ongoing monitoring of consumers’ progress and needs as assessed
• Identifies goals and plans for appropriate services
• Evaluates the consumer for discharge planning

Physical Requirements

• Pushing/pulling force up to 25 pounds occasionally during a shift.
• Other hold techniques.
• On the same side of one’s body.
• Frequent standing, sitting, and walking which are in bursts of 5 to 10 minutes.
• Occasionally, be able to put one’s own body weight on one knee and one elbow
• Own body weight on hips and legs. This position is maintained for several
• Occasional need to maintain back extension while being on stomach with one’s
• Maintain constant contact with a consumer during a take down procedure or with
• Lift up to 10 pounds occasionally during shift.
• There are times when this can be extended to pacing with the consumer (time
• Minutes.
• And behavior of the consumer at that time.
• Strong grasp is needed to use keys to open doors throughout the facility, and to
• Occasionally, be able to kneel and reach to same side toward the floor.
• Occasional forward bending from the hips while kneeling to reach to the side.
• Employee having the ability to change positions as permitted by the observance
• Occasional need to be able to assume a full squat/lunge from a standing position.
• Could be undetermined) and at times sitting and standing can be extended with the

Bachelor’s degree in a mental health discipline; certification of case management training by Alabama State Department of Mental Health and Mental Retardation; ability to stay organized and multi-task a workload with multiple consumers;

• Knowledge of cultural diversity
• Knowledge of psychiatric rehabilitation principles
• Knowledge of psychiatric disorders in the adult population
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
• Knowledge of the SOAR system
• Knowledge in adult specialty, outlined below, to be attained within six months of employment
• Knowledge of the social security system in order to obtain benefits
• Knowledge of available community resources
• Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders

General Responsibilities for CMA

• Inputs information from completed PHQ-9’s, Alcohol Use assessment, and provides information when indicated regarding Smoking Cessation
• Performs CLIA waived tests as ordered/requested
• Facilitate PA’s for prescriptions
• Responds to patient phone calls in a timely and appropriate manner
• Completes Suicide Severity Rating, Coordination of Care.
• Electronically submits prescriptions as directed by authorized prescribers
• Assists with the completion of the assessment process of patients including but not limited to the following height/weight and vital signs in the Nurse Work-up Form
• Communicates effectively with the physician/CRNP regarding the consumer’s physical and mental condition
• Administers injections, observing the Seven Rights of medication administration
• Reports laboratory results to the physician/CRNP
• Enters current medications for infoscriber
• Assist consumer with completing medical checklist at intake appointment and enter information into Avatar as needed
• Interfaces with the multi-disciplinary team
• Updates patient medical records as needed

General Responsibilities for Assessment Assistant

• Work closely with Coordinator to facilitate program operations
• Conduct routine follow up activities by phone or mail to consumers failing psychiatric appointments for continuity of care.
• Take responsibility for ensuring any clinical or consumer information is secured in the appropriate location at the end of each work day
• Inform consumers of any delays or when needing to return on a different day and/or time due to exceeding maximum ability to accommodate intakes
• Help facilitate admission to AltaPointe program services or other agencies as appropriate.
• Complete UR/UM data entry monthly by the 5th day of the following month
• Close additional charts as needed/requested by program Coordinator
• Assist with completing admission paperwork such as release of information, coordination of care, patient assistance pharmacy forms
• Maintain and provide updated community resource guide, files, and flyers, PCP list
• Maintain a waiting/cancellation list for psychiatric evaluations.
• Meet with the consumer following completion of assessment with therapist to secure any needed additional releases
• Conduct follow up calls for missed aftercare intakes within 72 hours of notification by CarePointe of needed evaluation
• Assist in requesting past treatment records
• Monitor Assessment Caseload by Program report weekly and make changes in program and attending practitioner as indicated to ensure accuracy of assignments
• Ensure hospital discharge paperwork is printed and scanned into the consumers medical record if consumer is coming for an intake into services post-hospital discharge
• Notify therapist when intakes arrive and have completed their paperwork with office professionals and are therefore ready to be seen by therapist
• Schedule psychiatric evaluation s as needed
• Electronically transfer consumers episode to the appropriate program as recommended by the therapist and/or assessment provider and document in the direct service record accordingly.

Supervision and Consultation

• Seeks clinical supervision and consultation needs
• Accepts and employs suggestions for improvement
• Actively works to enhance clinical skills

Clinical Record Keeping

• Documents in a timely fashion per AltaPointe policy
• Documents legibly
• Documentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriate

Courteous and respectful attitudes towards consumers, visitors and co-workers

• Respects consumer’s privacy and confidentiality 8364
• Treats consumers with care, dignity and compassion