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Network Engineer/Admin Jobs

Company

IDC Technologies, Inc.
Address United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-05-16
Posted at 1 year ago
Job Description

Network Engineer/Admin

100% remote

FULLTIME

  • Managing Routers Switches Firewalls Wireless and Voice equipment (Gateways/call-Mangers).
  • Performing regular checks on network hardware and software.
  • Event monitoring Scheduled reporting L1.5/L2 troubleshooting and triaging as per the SOP / runbook.
  • Day-to-day remote maintenance - reboots documented tasks etc. Knowledge on DNS & DHCP.
  • Interface with vendors for bulletins trouble tickets and RMAs for hardware issues and break-fixes
  • Perform preliminary investigations based on documented SOPs and escalate to support teams as needed.
  • Managing system backups and network security protocols.
  • Critical Situation management coordination with the relevant technical teams. Knowledge / certification on ITIL
  • Managing and resolving the NOC alerts.  Diagnosing and troubleshooting network errors and hardware malfunctions.
  • Excellent communication is a must
  • Identify track and report on metrics for all response activities (Example: MTTR)
  • 24/7/365 Monitoring of Client’s networking infrastructure (on-premises and cloud) & services.