Network Engineer I - Level Up Program

H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Level Up, is a cohort-based onboarding experience designed to help our newly hired digital talent get acclimated to H-E-B through networking, training, and volunteer opportunities, Tech Talks, and additional hands-on experiences. We believe Level Up will help us strengthen our world-class Digital teams right from the start while helping us build tomorrows tech and people leaders. Watch a short video about Level Up by clicking here.

H-E-B's Digital Tech Network Engineering Teams design, build, and support foundational wired and wireless network and security infrastructure solutions that allow H-E-B to compete as one of the nation's top omnichannel retailers.
As a Network Engineer, you'll support end-to-end lifecycle management, automation, security, design, deployment, capacity planning, operations, observability, and reliability for H-E-B's enterprise network. You'll install and maintain infrastructure to support these engineering solutions, and analyze current processes and systems, assist in automating repetitive operational functions, and engage in problem-management efforts for complex network outages.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... skills to serve as a source of direction, training, and guidance?
HEAD FOR BUSINESS... entry-level professional of network infrastructure performance analysis and monitoring?
PASSION FOR RESULTS... drive to engineer to eliminate repetitive operational tasks?
What is the work?
Design & Development / IT:

• Supports / monitors / analyzes key network service performance metrics to meet enterprise network service availability requirements
• Performs 24/7 on-call duties in a rotation with other Engineers
• Manages projects and business as usual task priorities, deadlines, and deliverables with consistent workload planning using Agile methodologies
• Participates in discussions to improve escalation / emergency response with detailed postmortem, root cause analysis, systematic prevention of future occurrences, and incorporation of findings, fixes into DevOps sprint planning cycle
• Supports automation of network infrastructure operational activities to reduce toil (e.g., device certification, onboarding, provisioning, migrations, patching, refreshes, upgrades, decommissions, observability, triaging)
• Participates in evaluating new and emerging technologies to stay ahead of competition and determine if they could be incorporated into team architecture
• Designs / deploys suitable testbeds for testing networking software / hardware components
• Designs / implements / supports / secures / maintains network software, hardware, and services critical to network health
• Builds / publishes / maintains policies, standards, procedures, and technical documents pertinent to the network domain environment
• Participates in peer reviews; provides feedback; ensures alignment with coding / configuration standards, approaches, and defined best practices

What is your background?

• A related degree or comparable formal training, certification, or work experience
• Entry level experience in network routing and security protocols and functions, stateful firewalls, non-stateful filtering and packet inspection to support configurations, troubleshooting, and network performance tuning
• Entry level experience in professional software development coding in higher-level languages (e.g., Python, C++, Go, Rust)
• Domain-specific entry level network certifications a plus
• Entry level experience supporting / managing large-scale multi-vendor, multi-protocol enterprise networks or network projects
• Entry level years of experience in network automation (e.g., automated provisioning and remote configuration of switches, routers, firewalls; flow-based analysis and predictive modeling of traffic in dynamic routing environments)

Do you have what it takes to be a fit as an H-E-B Network Engineer?

• Ability to prepare / present quality-specific information
• Analytical, troubleshooting, and problem-analysis skills
• Understanding / awareness of process for designing, coding, executing, and documenting results, network / security builds, changes, incidents, etc.
• Understanding of networking and security architectures, process implementation, workflows, and organization expectations
• Ability to manage network and security solutions programmatically
• Ability to influence peers
• Verbal / written communication and presentation skills
• Knowledge of automation technologies, frameworks, network vendor APIs, workflow systems (e.g., Ansible, Puppet, Jenkins, Terraform, REST, YAML, JSON, Batfish, Jinja2, Netmiko, NetBox, Git, Slack ChatOps)
• Passion for quality and attention to detail
• Self-motivated; sense of urgency
• Prioritization and workload management skills

Specific to assigned functional area
Datacenter & Cloud Network Engineering

• Understanding of technologies such as software-defined networking (Arista, Fortinet, Cisco, Palo Alto), load balancing (F5, AVI, Nginx), ChatOps (Slack API), and automation (Python, Ansible, GitLab); enjoyment of learning new ones as they emerge
• Understanding of architectural technologies such as Spine-Leaf, DWDM data center interconnects, Amazon Web Services, Google Cloud Platform, network segmentation, etc.; willingness to learn

Enterprise Wireless Network Engineering

• Understanding of wireless technologies, solutions, and protocols, namely Aruba Instant Access Points (IAP, RAP), Aruba wireless LAN controllers, Aruba ClearPass, Cisco wireless LAN controllers, Cisco Autonomous Access Points, cloud-based wireless solutions (Aruba Central, Meraki, Mist), 802.11 protocols, WPA / WPA2, 802.1x EAP, PEAP, RADIUS, TACACS+, EAP-TLS, vendor roaming algorithms
• Familiarity with conducting / reporting on wireless RF predictive and live site surveys (e.g., inSSIDer, Ekahau, AirMagnet, AirPort Utility)

Edge Manufacturing / Warehouse / Transportation / Corporate Admin Network Engineering

• Understanding of edge LAN / WAN / firewall / core network technologies, architectures, and solutions (e.g., L2 / L3 VPNs, EVPN, P2P, EVPLS, DIA, SD-WAN, IoT, satellite, cellular APN, 4G LTE, 5G, DNS, IPAM, NTP, DHCP, HSRP / VRRP / GLBP, ARP, STP, trunks, port-channel, LACP, L2 ECMP 802.1x), NAC, stateful firewalls, non-stateful filtering, and packet inspection

Edge Stores Network Engineering

• Understanding of edge LAN / WAN / firewall / core network technologies and solutions (e.g., L2 / L3 VPNs, EVPN, P2P, EVPLS, DIA, SD-WAN, IoT, satellite, cellular APN, 4G LTE, 5G, DNS, IPAM, NTP, DHCP, HSRP / VRRP / GLBP, ARP, STP, trunks, port-channel, LACP, L2 ECMP 802.1x), NAC, stateful firewalls, non-stateful filtering, and packet inspection

Network Site Reliability Engineering

• Experience with network-focused internal / vendor service level objectives (SLOs) and service level agreements (SLAs)
• Entry-level knowledge of network observability, configuration management, and DDI / NTP platforms
• Ability to assist in resolving SLO / SLA gaps and incident mitigation and resolution via network observability, telemetry, monitoring, alerting tooling and initiatives
• Understanding of core networking technologies / standards and network fundamentals (e.g., IP routing, switching, troubleshooting), NAC, LAN / WAN, network monitoring and alerting, Syslogging, VPN, VLAN, DNS / DHCP / IPA / NTP management, and packet capture technology (e.g., Wireshark, SolarWinds)

Can you...

• Work 24/7 team on-call rotation
• Sit for extended periods with appropriate breaks while maintaining a high level of alertness
• Work in an open office work environment
• Adapt to change in the work environment
• Drive to work for critical events and needs as required

12-2021 Level3232