Medical Qa Specialist I

Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!

QTC is seeking qualified candidates for Medical Quality Assurance (QA) Specialist opportunities on our Veteran Affairs Operations team. You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.

Who is QTC Management Inc.?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As a Medical QA Specialist, you will work closely with medical providers and the Veterans Administration to ensure the documentation process is complete and accurate. In this role, you will review documentation sent over from medical providers and ensure the report is clear, consistent, concise and correct, and the veteran has received consultation for all of the medical issues listed.

In this rewarding role, you will also:

• Review exam reports sent over from medical providers
• Coordinate with medical providers as needed for clarification of reports
• Work with our in house appointment schedules to request additional appointments for the veteran as necessary
• Ensure all tests have been ordered and completed

You must have:

• Ability to read medical reports
• Ability to apply clinical reasoning
• High School diploma, or equivalent (GED) or 2 years of experience in lieu
• Knowledge of anatomy and medical terminology

Preferred to have:

• Vocational training in the medical field, i.e. LVN, CNA, Military Corpsman/Medic, EMT, MA, etc.
• Experience within medical coding and documentation
• Knowledge of military medical examinations

Typical Day:

• Positions are located ONSITE at our Nashville, TN office located 100 Centerview Dr., Ste. 250 Nashville, TN 37214
• Work Hours: Mon–Fri: 8:00am – 5:00pm CST

Pay and Benefits:

Starting pay: $21.00 per hour with an increase after training.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

• This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Experience

Required

• Experience with case management software, electronic medical records and medical databases
• Direct healthcare experience in medical case management or quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanation
• Less than 1 year(s): Healthcare, medical, or insurance related industry experience

Education

Required

• GED or better
• High School Diploma or better

Preferred

• Technical/other training or better in Medical Assistant
• Technical/other training or better in Vocational Nursing
• Corpsman or better
• Technical/other training or better in Combat Medic
• Technical/other training or better in HM Navy Medic
• Technical/other training or better in Army Practical Nursing
• Foreign Medical Graduate or better

Skills

Required

• Computer Literacy
• Verbal Communication
• MS Office
• Human Anatomy/Physiology
• Medical Documentation
• Medical Terminology
• Written Communication
• Team Player

Preferred

• Review Medical Reports/Evaluations
• Customer Service
• Analytical
• Interpersonal
• Executing Multiple Tasks
• Organization
• Sense of Urgency
• Multi-line phone
• Electronic Medical Records

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)