Manager, Retail Creative Operations

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You’ll Make an Impact:

Retail Creative Operations Manager has the job of organizer and scheduler and to also manage expectations and anticipate complications challenges. that could tax ourResponsible for maintaining brand aesthetics and on-time delivery for both external and internal campaigns and special projects. The position is accountable in leading procurement for our POS/POP materials for our brick-n-mortal stores, corporate and wholesale accounts. Key drivers for the position are organization, productivity, and versatility. You will lead, guide, and inspire for internal and external partners/agencies to meet and exceed business and marketing objectives.

Operations Planning/Management - 50%

• Dedicated to creative and visual store ops collaboration and alignment
• Project management; participation in meetings with creatives and projections with finance
• Visits stores as needed to monitor, obtain store feedback and to assess overall implementation
• Continuously research Best-in-Class vendors, technology, trends, value-engineering, and sourcing of materials
• Quality control (Internal and External partners)

• Manage day to day operations and schedule of projects including:

  • Dedicated to creative and visual store ops collaboration and alignment

  • Work closely with cross-functional partners scheduling deliverables and set realistic deadlines for artwork release and final delivery for all CRI brands, Corporate and Wholesale accounts

  • Quality control (Internal and External partners)

  • Visits stores as needed to monitor, obtain store feedback and to assess overall implementation

  • Project management; participation in meetings with creatives and projections with finance

  • Streamline workflow and create exception processes when appropriate

  • Continuously research Best-in-Class vendors, technology, trends, value-engineering, and sourcing of materials

• Work closely with cross-functional partners scheduling deliverables and set realistic deadlines for artwork release and final delivery for all CRI brands, Corporate and Wholesale accounts
• Streamline workflow and create exception processes when appropriate

Task Management - 50%

• Fulfillment Site
• Coordinate cross functional partner kick-offs & touchbase/follow-up meetings
• Unified leader, ensuring that reviews, approvals, final approvals, and all deliverables are fulfilled by establishing checkpoints throughout workflows
• Store Opening, Closing, Conversion Kits
• Inventory Report & Management

• Manage New Store Openings, Closings, Warehousing & Retail Only Inbox

  • Store Opening, Closing, Conversion Kits

  • Inventory Report & Management

  • Fulfillment Site

  • Ship notification & Profiling

• Ship notification & Profiling

We’d Love to Hear from You if:

Must have:

• Experience managing multiple simultaneous projects involving cross-functional partners with budgetary and schedule limitations
• Highly organized with an eye for detail
• Create RFQ’s for external vendors
• Expert at problem solving, with the ability to identify and articulate alternative solutions when changes arise. Manage day-to-day escalations and troubleshooting of production challenges
• Proven track record to manage a budget, strong negotiator and find solutions to keep projects efficient
• Excellent verbal and written communication skills with a proven history of follow through and accountability
• Proactive self-starter with the ability to ask questions and promote communication flow within cross functional teams to establish processes, unify efforts and increase efficiency
• Strong analytical focus; problem solver, critical thinker
• Advanced proficiency in MS Office - Word, Excel, PowerPoint, and Outlook
• Exceptional organization and time management skills, and self-motivated, flexible with a positive attitude

Preferred Skills and Experience:

• Strong working knowledge of Illustrator, Photoshop, and InDesign
• 5+ years print and substrate materials knowledge base
• Experience organizing and managing creative ops team across a diverse set of cross-functional partners
• Bachelor's Degree preferred
• Build and maintain key relationships
• Experience driving projects to completion in a fast paced, high-volume environment
• 5+ years of budget management experience. Includes budget, and metrics and utilization reports
• Experience and comfort managing a large budget
• Experience managing aspects of retail instore operations

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Drive Growth: Set aggressive goals and implement plans precisely
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

Make a Career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

#LI-Hybrid

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.