Manager Retail Performance & Store Operations

Summary Statement: The Retail Performance and Sales Operations Sales Support Manager role focuses on store scheduling, best practices, and expense management to effectively and efficiently support sales and maximize profitability. They contribute to the enhancement of the customer experience to improve sales performance and bottom-line profitability.

Responsibilities & Duties

• Leads execution of store Retail Performance and Store Operations strategy
• Supports merchandise price changes
• Acts as key member of store leadership team and partners with General Manager, Brand Experience, Merchandise, Loss Prevention, and Visual Managers to provide support for their objectives
• Collaborates effectively with Selling Department Managers and Sales Associates to provide high level of support in achievement of selling and customer service objectives
• Manages store expenses (payroll and non-payroll), budgets, and inventory control, in order to optimize profitability
• Outbound merchandise movement
• Trains and coaches on all procedures, processes, and controls utilized daily to protect inventory and maximize company sales and profitability
• Oversees execution of tasks for daily store operations and support functions, such as:
• Supports online sales activity via accurate and timely order fulfillment
• Flexes store processes and behaviors to maximize operational efficiency
• Partners with store engineer to support maintenance of all mechanical and technological systems
• Manages all store labor, scheduling, and staffing
• Inbound merchandise / supply receiving
• Inventory control
• Trains and develops support Associates to provide a high level of administrative support to the selling team
• Responsible for addressing interior and exterior appearance issues and formulating requests to secure funding for capital projects

• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
• "Win together" mentality
• History of leading, motivating, and coaching teams to achieve objectives
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Excellent oral and written communication skills
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Strong attention to detail
• 4-year degree preferred
• Proven track record achieving business results
• 4-6 years of relevant experience, luxury retail fashion experience preferred
• Advanced business acumen and analytical skills

• Speaks with truth and candor, modeling how to challenge the status quo appropriately
• Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
• Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
• Structures messages in a clear logical manner using the most appropriate communication medium
• Promotes a positive environment of achievement, recognition, and celebration
• Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
• Actively recruits and hires quality talent to add to team, planning for and creating talent bench
• Creates a gracious and welcoming environment for internal and external customers and other partners
• Serves as a role model by establishing and adhering to high ethical standards
• Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
• Assures that rewards are tied to objectives and requirements
• Responsible for the performance and career development of direct reports
• Creates a gracious and welcoming environment for internal and external customers as well as other partners
• Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
• Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates

• Tracks progress against departmental strategies to execute properly and successfully
• Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
• Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted
• Proactively shares information, best practices, and new ideas with team to improve business and performance
• Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
• Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
• Uses critical thinking skills to analyze problems and to recommend viable solutions

• Establishes and upholds high personal standards for individual work and environment
• Adapts personal approach in response to diverse situations and people
• Maintains a customer-centric mentality versus a solely store-centric one
• Continuously builds skills and knowledge through training, coaching, and career experiences
• Responds to unexpected changes in work environment with creativity and resilience
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work