Senior Retail Store Manager

Position Overview
The Senior Store Manager is responsible for overseeing essential business duties in a high sales volume, fast paced, complex environment, related to the day-to-day operations of the store; specifically in the areas of sales objectives, customer service, staffing, employee relations, management, payroll and operating expenses, ensuring loss prevention and executing merchandise presentations. Senior Store Managers possess the responsibility of leading the store management team. Senior Store Manager’s utilize standard operating procedures, tools and checklists to provide clear direction and communication among the leadership team and among team members to challenge, motivate and drive the team’s results. This role clearly communicates all necessary business, team member, and customer updates using the communication tools available. The Senior Store Manager organizes, delegates, prioritizes, meets deadlines and follow-up on all activities within the store to ensure exemplary store operations. It is the Senior Store Manager’s responsibility is to ensure that all company policy and procedures are understood and practiced to keep the store game day ready.
Primary Accountabilities

• Inventory control
• Leadership and coaching
• Sales; forecasting, generation
• People
• Customer
• Customer service; ensures customer remains the top priority
• Standards
• Customer satisfaction; promptly and politely responds to inquiries and requests for support
• Financials
• Training and development
• Payroll management
• Deliver Results
• Store cleanliness
• Floor moves and merchandising; organizing, game-planning and execution
• Store presentation; meets Rally House visual standards
• Safety and security
• Team building
• Staffing; recruiting, scheduling

Skills And Knowledge

• Excellent analytical skills
• Intermediate mathematical computation skills
• Basic knowledge and use of social media platforms
• Merchandising techniques
• Enthusiastic attitude
• Basic knowledge in Microsoft and Excel
• Manages multiple priorities; highly organized
• Detail oriented
• Ability to communicate clearly and concisely, both orally and in writing

Qualifications

• Sports enthusiast preferred
• Minimum 2 years store management and coaching and developing others
• Minimum 5 - 7 years experience in high volume retail
• Associates or Bachelor’s degree preferred

Physical Requirements

• Standing/walking 100%
• Ability to lift 50 lbs
• Bending, climbing ladders