Manager, Quality Program Management, Fitbit

About the job

As the Manager of Quality Program Management, you will develop and manage quality identification, assurance, and control from development through mature manufacturing across the supply chain, field quality reporting, and all relevant continuous improvement processes and initiatives. You'll play an integral role in the planning and formulation of the organization. In this role, you will develop the strategic quality function, and oversee and support global quality management strategies.

Fitbit’s wide range of innovative products, including smartwatches, trackers, and a smart scale, help people lead healthier, more active lives by empowering them with data, inspiration, and guidance to reach their health and fitness goals. Coupled with our leading software and Fitbit Premium, our immersive platform experience delivers personalized experiences, insights, and guidance to support our users’ health and wellness. Fitbit’s mission has always been to help make everyone in the world healthier and now, as part of Google we’ll be able to make health even more accessible to everyone.

The US base salary range for this full-time position is $164,000-$252,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Represent the customer with regards to quality and action to bring improvements to users.
• Work cross-functionally with design, operations engineering, and customer service teams to drive major improvements in NPI/field quality.
• Identify systemic quality issues and drive corrective and preventative actions through data and information collection regarding trends and issues from the customer perspective. Conduct root cause analysis and problem resolution via a virtual team including design, manufacturing, technical support, marketing, services, and sales.
• Identify customer issues regarding support and services delivery and work with appropriate teams to address issues.
• Own field quality reporting and continuous improvement methodologies including management of the in-field quality improvement programs, documentation of monthly reports on return rates and plans to improve return rate, and analyses of root cause of failure/collection of returned material.