Don't worry, we can still help! Below, please find related information to help you with your job search.
- Customer Experience Operations Analyst
- Experience Manager
- Onboard Guest Services Manager
- Onboard Guest Services Coordinator
- Workplace Experience And Operations Program Manager
- Customer Experience Operations Associate Manager
- Manager Onboard Experience Operations
- Onboard Sales Rep
- Learning Experience Operations Program Manager
- Customer Experience Operations Program Manager
Manager Onboard Experience Operations
Company | JetBlue Airways Corporation |
Address | , Long Island City, 11101, Ny |
Employment type | |
Salary | $81,000 - $136,200 a year |
Expires | 2023-06-25 |
Posted at | 1 year ago |
____________________________________________________________________________________
Position Title: Manager, Onboard Experience Operations (LSC)
___________________________________________________________________________________
Position Summary
The Onboard Experience Operations Manager reports to the Senior Manager Onboard Experience (Product Development) and is responsible for managing the supporting Operations for Mint and Core Onboard Experience. The Onboard Experience Operations includes but it is not limited to business partner management, business processes, logistics and contract management. This position works closely with the Senior Manager Onboard Experience and the entire Onboard Experience team to achieve a successfully sustained operation of onboard product and service levels by managing business partners, processes and contracts effectively. Additional responsibilities include managing a budget, P&L, performance dashboards, retail sales program initiatives and new station openings.
The Manager is responsible for supporting the execution of all onboard products, new concepts, and service level changes and the supply chain management of onboard product while working with a variety of external and internal stakeholders. The Manager can operate in a matrix environment and has the ability to realign the priorities of the team and shift direction based on a dynamically changing business environment. The Manager is able to manage business partners and processes with various functions and navigate challenging business partner relationships. This self-motivated individual is highly organized, knows how to bridge the gap and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
- Responsible to meet deadline on assigned projects and initiatives
- Supports Manager Menu Planning and Analysis with duties as assigned
- Partners with Senior Manager and Manager Onboard Experience to align on product/initiative strategy and plan of execution
- Responsible for Change Management and all other internal/external business practices required to execute upon Onboard Experience initiatives
- Develops and manages all tools for Onboard Experience execution (roadmaps, modeling, templates, etc.)
- Manages business partner performance, contract compliance and terms, pricing adjustments, supply chain challenges and mitigations, SLA and KPI compliance
- Ability to proactively manage risk and provide mitigating solutions to maintain and improve the Customer experience
- Responsible for cross functional and day to day execution of Onboard Experience initiatives
- Conducts contract review and analysis
- Facilitates and participates in cross functional product tests, test flights and pack out sessions or as required, to ensure proper execution
- Partners with Catering Operations, Inflight Service delivery and other teams to collect and analyze feedback that will drive product decisions and lead to product or process improvements
- Support Onboard Experience RFP’s
- Partners with Customer Insights, Tell Inflight and other teams to provide meaningful data for product development and execution as well as leading data driven change
- Manages product business partners, logistics and contracts, with a focus on ownership post contract signature
- Creates and communicates weekly, monthly, quarterly and annual reports for Senior Manager and Leadership as required
- Builds a foundation of excellence through developing metrics, infrastructure, business processes, best practices and reporting applicable to Onboard Experience, including the documentation and maintenance of related materials
- All other duties as assigned
- Works with all stakeholder teams (Catering, Inflight Service Delivery, Brand, Loyalty, etc.) to successfully align and deliver upon initiatives
Minimum Experience and Qualifications
- Comfortable and experienced in speaking as well as presenting to large audiences, including senior leadership
- Strong financial and analytical skills
- Five (5) years of Product Operations Management or experience in related field
- Must be legally eligible to work in the country in which the position is located
- Proven experience to analyze and define contractual/commercial terms
- Excellent organizational skills and the ability to multi tusk
- Broad knowledge of airline and food and beverage industry
- Two (2) years’ experience leading large cross-functional product or supply chain projects
- Ability to work well with others and complete tasks with minimal supervision
- Strong verbal and written communication skills
- Must pass a pre-employment drug test
- High School diploma or General Education Diploma (GED)
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
- Ability to work effectively with all levels of an organization and in diverse environments
- Knowledge of management concepts, practices and techniques
- Proficiency with MS Office suite (minimum Excel, PowerPoint, Outlook, Word)
- Available for overnight travel (40%)
Preferred Experience and Qualifications
- Strong analytical and presentation skills
- Relevant experience in aviation or a similar industry
- Experience managing and negotiating with external Business partners
- Six (6) years of Product Operations Management experience or experience in related field
- In depth knowledge of supply chain and process management tools
- Bachelor's degree in supply chain management, Business Administration, Finance or a related field
Crewmember Expectations:
- Regular attendance and punctuality
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Potential need to work flexible hours and be available to respond on short notice
- Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Able to maintain a professional appearance
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Equipment:
- Computer and other office equipment
Working Conditions:
- Normal Office Environment
- Airport Environment
- Catering kitchen environment
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation:
- The base pay range for this position is between $81,000 and $136,200 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago