Workplace Experience And Operations Program Manager Jobs

3-4+ years experience in customer service or operations management

Manage customer inquiries to ensure a luxury experience.

Optimization of Experience & Operations team processes and procedures as they stand today.

Exceptional customer service skills and the ability to exceed expectations for a demanding client base

Strong execution skills and proven track record thereof

Strong networking and relationship-building skills

Management & supervisory duties, recruiting, hiring, training, shadowing and evaluating

Daily and constant communication with Management and Supervisory staff

Some positions may require a FMP (Facilities Management Professional) designation.

Qualifications, Special Certifications and Licenses

Real Estate Tax Relief for the Elderly& Persons w/ Disabilities

Evaluate and analyze reports, manage budgets, gather information at a moment’s notice, prepare and research information within the hour

A minimum of 3-5 years of similar role, front desk, concierge, customer service, or other hospitality experience is preferred.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Strong problem-solving skills, highly adaptable and flexible and able to work independently with little supervision.

Organized - Detail oriented, confident, self-starter, with exceptional organizational skills

Follow all activity policies and procedures, always including all HSE-related requirements.

Experience in Workplace Solutions / Workplace Management Required

Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills.

Degree in Business, Operations Management, Workplace Management or related field preferred.

National Program Manager, Workplace Experience

Professional presence and excellent communication skills (written, verbal, and non-verbal).

Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness.

Responsible for Change Management and all other internal/external business practices required to execute upon Onboard Experience initiatives

Five (5) years of Product Operations Management or experience in related field

Knowledge of management concepts, practices and techniques

Bachelor's degree in supply chain management, Business Administration, Finance or a related field

Six (6) years of Product Operations Management experience or experience in related field

In depth knowledge of supply chain and process management tools

Superior knowledge of multiple functions and principles, including F&B, conference services, mail, and project management.

Demonstrated relationship management skills and the ability to communicate effectively with colleagues and vendors at all professional levels.

Experience with Condeco or similar space management system preferred.

Operations Services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization (Hoteling/Moves/Adds/Changes), Mail/Print/Supplies, Emergency Preparedness, Contingency Plans and Vendor Management.

Manage, train, and motivate Workplace Experience team to exceed expectations and deliver excellence across the suite of services within our portfolio.

Responsible for Talent Management needs of team, including recruitment, training, development, employee relations, performance management and compensation.

Exceptional program management skills, with experience launching programs in a global setting, within a matrix environment

Onsite management of key residential learning programs

Manage the experience of our attendees from enrollment to completion of learning programs

Proven success of application of program management best practices

Manage large-scale nomination process with multiple stakeholders

Bachelor's degree required and/or equivalent experience

Responsible for Change Management and all other internal/external business practices required to execute upon Onboard Experience initiatives

Five (5) years of Product Operations Management or experience in related field

Knowledge of management concepts, practices and techniques

Bachelor's degree in supply chain management, Business Administration, Finance or a related field

Six (6) years of Product Operations Management experience or experience in related field

In depth knowledge of supply chain and process management tools