Register
Recruit Create CV

Customer Experience Operations Program Manager Jobs

Program Manager, Store Operations Retail Partner Experience (Hybrid)
By Starbucks At Seattle, WA, United States
Now Brewing – Program Manager, Store Operations Retail Partner Experience! #tobeapartner
Experience working through ideation, problem solving and decisions with multiple groups and leader level
Experience leading complex large projects
Ability to build strong cross functional relationships.
Ability to zoom in and out, understating key detailed information while maintaining a broad perspective
Ability to share their work through compelling storytelling
Customer Experience Program Manager
By TikTok At , Seattle, Wa $101,333 - $188,522 a year
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Manage and prioritize a service product portfolio across different markets.
Directly manage high-impact projects/programs wherever needed.
Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.
BA/BS degree or equivalent practical experience.
Customer Experience Program Coordinator
By City of Redmond At , Redmond, Wa $75,648 - $102,120 a year
Cost Recovery Management: Managing cost recovery for all rentable assets will be part of your responsibility to ensure financial efficiency.
The City of Redmond offers an excellent benefits package including:
You are a strong communicator: Excellent communication skills, both written and verbal, will be essential for effective coordination and collaboration.
Two (2) years of experience performing administrative duties is preferred.
One (1) year of experience in a municipal setting is preferred.
Valid First Aid & CPR certifications (must be obtained within 6 months of hire).
Associate Program Manager Of Activism, Customer Experience
By Patagonia At Greater Reno Area, United States
Launch Customer Experience in-person community engagement: Building Connections
Build and implement a communication and storytelling program for Customer Experience employees to share their experiences.
Develop educational programs and presentations (speakers, workshops, electronic messages, etc.) to deliver news and updates about our campaigns and activism opportunities.
Educate the Customer Experience teams on current company-wide social and environmental campaigns.
Team-oriented – Thrives in an environment of collaboration and offers support to co-workers.
1-3 years’ experience working on social and environmental campaigns and community activism.
Customer Experience Operations Manager
By Asana At San Francisco, CA, United States
Collaborate with ET to optimize Salesforce architectural improvements to better support CX activities like customer management, renewals, and customer health
Familiar with deploying Account Management tools like Gainsight
Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
Experience building Salesforce-integrated technology solutions, reports, and dashboards and adjusting permissions, validation rules, and workflow rules
Able to translate business problems into technical requirements for technical audiences and business impact conversations for non-technical audiences
Mental health, wellness & fitness benefits
Customer Experience Operations Manager
By Lemonade At United States
Manage a team of Customer Experience Operations professionals, providing guidance, support, and coaching to ensure optimal performance and professional growth
Effectively project manage complex, cross-functional key initiatives, and communicate clearly through effective strategic presentations and organized tracking systems
Strong problem-solving skills, with a proven ability to analyze complex issues and provide compelling solutions
Excellent communication and collaboration skills
Ability to to work remotely
Collaborate with cross-functional teams, including Product and Systems, to identify and address operational challenges and optimize processes
Program Manager, Customer Experience Center Strategy
By Mazda North American Operations At United States
Review survey feedback and work with Sr Manager on support initiatives benefitting CEC and internal departments .
Create programs that would enhance experience for CEC internally and ownership experience.
3-5 year’s experience within the automotive OEM industry
1-2 year’s experience in contact center of managing Roadside Assistance
Ability to product timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.
Strong written and oral communication, interpersonal, and presentation skills required
Customer Experience Program Manager
By Rangam At Texas, United States
Experience implementing customer feedback capabilities including surveys
Strong experience working with CXM platforms (e.g. Medallia, Qualtrics)
Strong knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)
Experience designing surveys for CX/VoC programs
Define team’s listening strategies leveraging best practices to collect quality data for customer improvements
Track the progress of the projects and coordinate the efforts across the teams
Program Director, Customer Experience
By 3E At Washington DC-Baltimore Area, United States
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Customer Experience, Program Manager - South Region
By iRhythm Technologies, Inc. At New Orleans, LA, United States
Conduct in-person account management initiatives as needed.
At least 3 years in an account management or customer success role supporting large or complex accounts.
Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
Manage, onboard, and support assigned accounts.
Strong analytical skills with the ability to identify trends and present information in a succinct and actionable manner.
Strategic partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
Experience & Operations Manager Jobs
By TOSHI At New York, NY, United States
3-4+ years experience in customer service or operations management
Manage customer inquiries to ensure a luxury experience.
Optimization of Experience & Operations team processes and procedures as they stand today.
Exceptional customer service skills and the ability to exceed expectations for a demanding client base
Strong execution skills and proven track record thereof
Strong networking and relationship-building skills
Customer Experience & Market Operations
By Kalshi At , New York, Ny
Educating participants about the exchange and developing our education hub, first-round experiences, and other instructional services
Managing Kalshi's relationship with its members and providing them with a robust and reliable line of communication
Helping participants through issues they're facing and providing them with the support they need as they get onboarded onto the exchange
Owning our company Discord, Reddit, and other community channels
Ensuring timely determination and settlement of our markets on a daily basis
Executing the backend operations to launch new markets
Program Director, Customer Experience
By 3E At , Bethesda, 20814, Md $150,000 - $180,000 a year
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Customer Experience Program Manager, Cross-Border
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Benefit Program Manager, Global Experience Center
By TikTok At , San Jose, Ca $106,666 - $241,200 a year
Benchmarking against e-commerce competitor platforms on their customer's benefits offerings and proposing required benefits for our platform.
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Collaborating & communicating with cross-functional teams, strategically implementing customer's benefit programs and increasing customer's stickness to platform.
BA/BS degree or equivalent practical experience; 5+ years business experience in service and experience field.
Expertise in project design, communication skills, driving for results and managing changes.
Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
Operations & Customer Experience Manager
By Forgotten Skincare At United States
A DAY IN THE LIFE OF AN OPERATIONS & CUSTOMER EXPERIENCE MANAGER
Logistics & Supply Chain Management
Document all SOPs and organize accordingly in Guru knowledge base
3+ years of experience in FMCG / operations – preferably cosmetics
Experience in working independently and documenting processes
Enjoy working remotely with flexible hours but can meet strict SLAs without any exceptions
Manager Onboard Experience Operations
By JetBlue Airways Corporation At , Long Island City, 11101, Ny $81,000 - $136,200 a year
Responsible for Change Management and all other internal/external business practices required to execute upon Onboard Experience initiatives
Five (5) years of Product Operations Management or experience in related field
Knowledge of management concepts, practices and techniques
Bachelor's degree in supply chain management, Business Administration, Finance or a related field
Six (6) years of Product Operations Management experience or experience in related field
In depth knowledge of supply chain and process management tools
Customer Experience Operations Program Manager
By YETI At , Austin, 78704, Tx
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills
Customer Experience Operations Program Manager
By YETI At Austin, TX, United States
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills