Tower Coordinator, Onboard Services, Lga

United States, New York, New York

On-Board Services

30-Mar-2023

Ref #: 20237

LinkedIn Tag: #LI-PS1

How you'll help us Keep Climbing (overview & key responsibilities)

• Understand and activate high wind protocols when applicable
• Responsible for the day to day coordination of catering ramp operations
• Maintain keen awareness of local weather or other issues that could cause a station IROP
• Monitor ground radio frequencies and coordination as needed
• Main point of contact for delay root cause analysis and template completion
• Be familiar with all Catering business continuity plans when a level of high operational impact has been identified
• Work closely with all OCC Catering desk during all tactical and strategic planning sessions for your station
• Constant focus and adherence to published policies, procedures, and provisioning specifications
• Execute a high standard of ramp, food, and aircraft safety
• Expected to think and act creatively to solve constraints in the name of what is best for the Delta customer
• Partner with ACS to ensure clear ramp areas to avoid gate blockage for Catering trucks
• Closely connected with Gate Keeper position in the ACC to communicate and coordinate aircraft swaps
• Be familiar and work cohesively with all ACS disciplines within the ACC
• Ensures appropriate leadership level awareness of operational challenges and issues for the day
• Continuous monitoring of Flight Family as it pertaining to missing catering items/equipment while coordinating their delivery through Cater dispatch for an on-time departure
• Work proficiently in tools such as Flight Family, FACTs, Bridge Desktop, IFX, O2P, GP4, and all other identified applications
• Understand and execute flight prioritization from a catering perspective when applicable
• Supports all Charter operations

Benefits and Perks to Help You Keep Climbing

What you need to succeed (minimum qualifications)

• Demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools
• Consistently makes safety and security, of self and others, the priority
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Embraces a diverse set of people, thinking and styles
• Demonstrates that privacy is a priority when handling personal data
• Possess good analytical and root cause analysis skills
• Be willing to work irregular and varying schedules (including holidays)
• A strong operational understanding
• Candidates for this position should have at minimum ahigh school diploma/GED
• Must be performing satisfactorily in present position
• Possess excellent critical thinking and quality decision making abilities

What will give you a competitive edge (preferred qualifications)

• Thorough knowledge of Catering operations or mass kitchen and food processing/ handling
• ACC or previous operations experience