Manager, Care Advocacy Jobs

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• CNBC Disruptor 50 List (2022, 2023)
• Built In LGBTQIA+ Advocacy Award (2022)
• TIME 100 Most Influential Companies (2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Built Best Places to Work (2023)

Maven is the largest virtual clinic for women’s and family health with a mission to improve the health of the world-- one woman, one family at a time. Maven’s unique care model enables employers and health plans to improve maternal health outcomes and lower costs, while empowering parents to grow their families while growing their careers. Its platform is global, includes personalized programs across fertility, maternity, and parenting/pediatrics, and offers 24/7 access to Maven’s proprietary telemedicine network, the largest in women’s health.
Maven is looking for a Manager of Care Advocacy to manage a team of dynamic Care Advocates. Our Care Advocacy team helps both practitioners and members navigate digital care and coaches members to improve clinical outcomes. You will work alongside the management team to foster team culture and ensure we continue to deliver high quality, empathetic care for women and families in a fast-paced, results-driven environment.
As a Manager of Care Advocacy at Maven, you will:

• Participate and lead care team specific and cross-functional member-care related projects, contributing to achieving OKRs
• Learn the ins and outs of Maven’s business and the day-to-day Care Advocacy responsibilities, diving in to directly master our family planning programs, communication channels, video appointment workflows, and care management processes
• Regularly participate in individual contributor coverage when there are gaps in 24/7/365 staffing, jumping in as a team player as needed
• Bring your passion for people management to oversee a team of Care Advocates
• Collaborate cross-functionally with our Care Support, Care Operations, Product, Data, Provider Operations, Engineering, and Client Success teams and act as a liaison from the care team
• Facilitate the team’s alignment with broader organizational objectives and effectively lead through change
• Lead by example to ensure a culture focused on empathetic care; ensuring the needs of our members and providers are met in an exceptional manner
• Other duties as assigned
• Coach individual team members to achieve key performance indicators and drive outcomes

We’re looking for you to bring:

• Bachelor’s degree
• Passion for team motivation and community building
• Ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
• Savvy business judgment support for data-driven, results-oriented decision-making
• Passion for details, responsiveness and organization and an interest in helping others to learn these skills
• Background in health coaching
• Strong sense of empathy applied to direct reports, members, and providers
• 5-7 years of experience in allied health, human services, or healthcare organizations, with at least 3 years of management experience of supervising teams of >10 individuals
• Exceptional relationship management skills and commitment to delivering service excellence

Additional helpful experiences and skills:

• Certification in health coaching
• Experience working in a fast-paced startup environment
• Clinical licensure in a nursing, social work, or other provider-related field
• Experience in family planning and fertility

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• 401K matching for US-based employees (immediately vesting)
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Whole-self care through wellness partnerships
• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Weekly breakfast, lunch, and get-togethers
• Udemy, annual professional development stipend, and access to a personal career coach through Maven

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].