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Manager, Global Care Advocacy
Company | Maven Clinic |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-26 |
Posted at | 9 months ago |
Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
Manager, Care Advocacy
Maven is looking for a Manager of Care Advocacy to manage our global team of dynamic Care Advocates who serve our international members. Our Care Advocacy team helps both practitioners and members navigate digital care and coaches members to improve clinical outcomes. You will work alongside the management team to foster team culture and ensure we continue to deliver high quality, empathetic care for women and families in a fast-paced, results-driven environment.
As a Manager of Care Advocacy at Maven, you will:
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fast Company Best Workplaces for Innovators (2022)
- Built In Best Places to Work (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- TIME 100 Most Influential Companies (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
- Built In LGBTQIA+ Advocacy Award (2022)
- CNBC Disruptor 50 List (2022, 2023)
- Great Place to Work certified (2020, 2021, 2022, 2023)
Manager, Care Advocacy
Maven is looking for a Manager of Care Advocacy to manage our global team of dynamic Care Advocates who serve our international members. Our Care Advocacy team helps both practitioners and members navigate digital care and coaches members to improve clinical outcomes. You will work alongside the management team to foster team culture and ensure we continue to deliver high quality, empathetic care for women and families in a fast-paced, results-driven environment.
As a Manager of Care Advocacy at Maven, you will:
- Facilitate the team’s alignment with broader organizational objectives and effectively lead through change
- Other duties as assigned
- Learn the ins and outs of Maven’s business and the day-to-day Care Advocacy responsibilities, diving in to directly master our family planning programs, communication channels, video appointment workflows, and care management processes
- Participate and lead care team specific and cross-functional member-care related projects, contributing to achieving OKRs
- Coach individual team members to achieve key performance indicators and drive outcomes
- Bring your passion for people management to oversee a team of Care Advocates
- Regularly participate in individual contributor coverage when there are gaps in 24/7/365 staffing, jumping in as a team player as needed
- Collaborate cross-functionally with our Care Support, Care Operations, Product, Data, Provider Operations, Engineering, and Client Success teams and act as a liaison from the care team
- Lead by example to ensure a culture focused on empathetic care; ensuring the needs of our members and providers are met in an exceptional manner
- Savvy business judgment support for data-driven, results-oriented decision-making
- Strong sense of empathy applied to direct reports, members, and providers
- 5-7 years of experience in allied health, human services, or healthcare organizations, with 3 years of direct management experience, preferably involving international work
- Passion for details, responsiveness and organization and an interest in helping others to learn these skills
- Background of diverse experience and working with remote and variable shift employees
- Ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
- Bachelor’s degree
- Passion for team motivation and community building to create an inclusive environment
- Exceptional relationship management skills and commitment to delivering service excellence
- Clinical licensure in a nursing, social work, or other provider-related field
- Experience in family planning and fertility
- Experience working in a fast-paced startup environment
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Udemy, annual professional development stipend, and access to a personal career coach through Maven
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
- 401K matching for US-based employees (immediately vesting)
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
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