Location General Manager Jobs

SUMMARY:

The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. This position will require relocation out of market after training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Displays financial responsibility through P&L management
• Manages daily store operations by interpreting, communicating and executing policies and procedures
• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
• Resolves customer and associate issues
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
• Facilitates and participates in meetings and conference calls
• Champions and implements both company and store initiatives for consistent execution and continuous improvement
• Interviews, hires, trains and promotes associates to support store operations and company growth

Qualifications:

• Multi-task in a high energy, fast-paced work environment
• Identify business opportunities and suggest improvements
• Speak, listen, and write effectively in dealings with customers and associates across departments
• Read, interpret, and transcribe data in order to maintain accurate records
• Make independent judgments regarding critical business decisions

Education and/or Experience:

• Intermediate PC skills
• Completion of CarMax provided training
• Bachelor’s Degree a plus
• 5+ years management experience, retail management experience preferred