Assistant Manager Jobs

Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties And Responsibilities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Check members into the system.
• Involved in all front desk related activities including:
• New member sign-up.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring team members follow superior customer service guidelines.
• Backup support for any employee who is absent.
• Member service oversight - Ensuring team members are providing a superior member experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist with Team Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising team members.
• Facilitate all member requests, issues and questions.
• Take prospective members on tours.
• Assist in recruiting, hiring, training and developing a high performing team consisting of Member Service Representatives, Trainers and Custodians.

Qualifications/Requirements

• Experience working as a Member Service Representative at Planet Fitness is a plus but not required.
• Strong problem resolution skills.
• Basic computer proficiency (Microsoft Suite).
• High school diploma/GED equivalent required.
• Solid supervisory, diplomacy and listening skills.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Must be 18 year of age or older.

Physical Demands

• Must be able to occasionally lift over 50 pounds.
• Continual talking in person or on the phone during shift.
• Occasional climbing, balancing, kneeling and crouching during shift.
• Continual reaching with hands/fingers/arms during shift.
• Continual standing and walking during shift.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.