Assistant Manager Jobs

We are currently seeking a motivated individual to join our team at one of many locations as an Assistant Manager. This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable. This position will be a strong team lead and provide high quality customer service to car wash customers and the employee. The Assistant Manager is accountable for overall performance of the team during assigned shift. The Assistant Manager will possess a strong focus on customer service, car quality and continuous improvement and will help ensure Sam’s Xpress® Car Wash makes our mark as the new benchmark for dynamic and friendly service.

Essential Duties and Responsibilities

• Responsible for ensuring a professional appearance and attitude at all times
• Motivate car wash team to achieve their best performance through continuous coaching and development
• Serve as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift. Document all complaints and communicate with the Manager
• Other duties as assigned by the location Site Manager
• Provide positive resolutions to challenges and/or concerns from customers
• Foster a positive work environment that reassures open and honest dialogue, feedback and innovation
• Communicate both verbally and in writing with all levels of employees
• Accountable for overall performance of the team during assigned shift
• Ensure adherence and compliance with all established policies, procedures and processes
• Accountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift; this includes cash control procedures as part of the point of sale
• Maintain accurate records and documentation as required
• Provide associates the tools necessary to ensure exceptional customer experiences and interactions
• Maintain a neat, clean and organized overall site appearance at each location
• Establish, demonstrate and recognize exceptional customer service to ensure customer satisfaction
• Promote sales, manage expenses and maximize profitability

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Professionalism, honesty and ethical standards in all situations
• Willingness to submit and ability to pass all pre-employment testing
• Ability to be calm and think clearly in a fast paced ever changing environment
• Leadership ability to motivate with a positive, and fun attitude
• High school diploma or equivalent
• Must be able to effectively communicate with staff and customers
• Must be able to multitask and use time management skills effectively to complete specific tasks
• Experience with Microsoft Office Suite
• Conduct yourself in a consistently positive manner and be a great team player
• Attention to detail with initiative, and little need for direction and multitask effectively
• Must maintain reliable transportation

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to use hand to finger motions and reach with arms and hands, standing for the majority of the time
• Regularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25–50 pounds with assistance
• Regularly required to stand for long periods of time in all the outside weather elements, including very cold and hot weather

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Evenings and weekends hours are required. Must be flexible and able to work weekends and work 10-12 hour day
• Hours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30AM-9:00PM, closing only on Christmas; however, hours will be necessary prior to opening and closing to ensure duties are complete
• This position will work at a job site location and be exposed to the weather elements at all times.

Benefits

• Employee referral bonus
• 401(K) with employer match for all employees
• Specialized training and development
• Company sponsored Group Term Life Insurance for all full-time employees
• Medical, Dental and Vision Insurance for full-time employees
• Opportunities for professional growth
• A career with Sam’s Xpress® is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and develop for our employees.
• Competitive salary

FURTHER INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.