System Administrator – Level 2 Jobs

Salary: $ 87,000.00

We have partnered with a large non-profit organization in the New York, NY area to provide them with a System Administrator Level 2. Please review the below description and let us know if you are interested.

Summary

As a member of the infrastructure team, the System Administrator Level 2 maintains servers and enterprise applications. Sets up and configures laptop and desktop hardware, as well as, configures, manages, supports, and troubleshoots the virtual desktop infrastructure. Is skilled in configuring and troubleshooting both desktops and servers in a VMware environment. Monitors the help desk queues, provides hands on Level 1 and Level 2 support and dispositions help tickets to the appropriate other members of the IT department. Supports all desktop equipment and applications, video conferencing equipment, and printers.

Must Have Skills For The System Administrator

#1. Windows 10 Software deployment/management experience using iVANTI, SCCM, Altiris or other enterprise software deployment management tool

#2. Laptop/VM Imaging/Onboarding/Patching.

#3. Inventory Management tool experience.

#4. 60% minimum time for this role is dedicated for excellence in customer service/service desk.

#5. No more than 3 jobs in the past 10 years

Responsibilities Of The System Administrator

• Administer the Office 365 environment
• Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
• Ensure expedient resolution of first and second level network, system, and application problems, and escalating issues to meet SLAs
• Maintain standard laptop and desktop configuration images utilizing current imaging solution documentation and deployment procedure
• Administer Microsoft Active Directory, Windows networking, DHCP, DNS, and GPOs
• Support bring your own device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
• Provide superior Customer Support to Corporate Executives and Staff
• Provide support for file and print services
• Support and maintain all laptops and desktops hardware, software, and printers
• Provide support for Cisco Web Conferencing systems before and after meetings and events
• Provide Active Directory support creating user, groups, password changes, provide exported user data as required
• Keep desktop operating system and BIOS firmware patched using an automated patch management system
• Manage, administer and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software
• Work on and complete special projects
• Provide support for VMware Horizon View Cloud desktop environment
• Windows administration supporting and deploying Microsoft Windows servers 2012, 2016, 2019
• Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the Institute's staff

Information Security Responsibilities

• Attend/complete assigned information security training by the designated completion date
• Read and adhere to published ISMS policies and procedures
• Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department

Requirements Of The System Administrator

• Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
• Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
• Superior troubleshooting skills while working hands on at a help desk
• Ability to work under stress with time-critical deadlines and high expectations
• 1+ year supporting VMWare Horizon View users, and troubleshooting VMWare Horizon View issues
• Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO's
• 5+ years Windows Server administration experience
• Basic knowledge of MDM solutions
• 3+ years IT helpdesk experience
• Knowledge of database and web server technologies a big plus
• 2+ years deploying and managing Windows laptops
• Experience with scripting in Powershell and/or batch files a plus
• Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
• Bachelor's degree in Computer Science or Engineering, or eight years of experience in Microsoft Windows Server administration and Windows desktop support
• Exceptional customer service skills
• Microsoft systems certification desired

Other Key Requirements

• In-office role with the option for hybrid after 90 days.
• No sponsorships or visa holders. No Corp-to-Corp.

Benefits Of The System Administrator

• Dental Insurance
• 401 (k) Profit Sharing
• Medical Insurance

About Relevante, Inc. the Recruiting Firm Representing the Client for this Job

Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region. To stay connected with our network, please follow us on LinkedIn https://www.linkedin.com/company/relevante.