Learning Consultant Jobs

About the team

The Talent Success team serves Zillow employees through every milestone in the employee lifecycle. The team comprises Onboarding; Talent, Career, and Leadership Development; Performance Management; Rewards; and Flexible Work. Just as Zillow gives our customers the power to unlock life’s next chapter, the Talent Success team gives employees the power to unlock what’s next in their career.
The People Growth and Performance team owns enterprise performance processes and development programs that empower our employees to own their career. Within this scope, the Strategic Programs team has a mission to catalyze growth and collaboration across our teams, and enable individuals to unlock their full potential. Our success depends on deep collaboration through strategic conversations, using data to uncover real problems, co-creating impactful solutions, and supporting long-term change.

About the role

As a member of the Strategic Programs team, the Learning Consultant completes the team’s vision by supplying an innovative perspective that blends Human Performance Improvement (HPI) theory, adult learning expertise and business acumen. The role provides a distinct interpretation of data trends with a human-centered lens that amplifies the team’s value to the business and its success.

The Learning Consultant partners closely with leaders and cross-functional teams to diagnose current and emerging learning opportunities as the business rapidly moves forward. As a credible and informed partner, this role advises stakeholders to realize the strategic team’s full potential in supporting the business’s objectives and key results.

As an advocate of continuous improvement, consistently researches and identifies innovative tools, solutions, and modalities. Focused heavily on analysis, ideation, and evaluation, the Learning Consultant partners closely with the design and delivery teams that implement full-scale learning solutions that emerge from the Learning Consultant’s prototyping and pilots. This will own testing, prototyping, and evaluation phases of innovation and work to continuously transform the learning experience!

The Learning Consultant’s role is a unique blend of innovative consultative service, design and evaluation influence, continuous improvement, and project management!

Innovative Consultative Service:

• Advocate for the learner’s experience in design and development phases using data gathered while conducting empathy interviews, focus groups, usability tests, and pilots.
• Lead deep discovery and needs analysis processes that surface and articulate root causes and learner and performance needs, preferences, and gaps.
• Create an inclusive environment for teammates and stakeholders.
• Triage intake requests that require further investigation and recommend options for learning solutions and consult on self-service or curated options for our partners.
• Understand stakeholders’ business priorities and accurately represent partners during key decision-making opportunities.
• Challenge assumptions and current state structure to further Talent Success’ influence beyond traditional learning activities.

Design and Evaluation Influence

• Partner closely with instructional design and trainers on the delivery team in design and implementation phases.
• Engineer effective testing and feedback-gathering methods for prototyped solutions and pilots.
• Translate ground-breaking ideas and innovative proposals into tangible design documents and roadmaps that crisply transfer to the Delivery team for scaled execution.
• Educate learning teams and stakeholders about innovative learning design trends inside and outside the organization and industry.
• Apply authoring tool expertise to own prototyping and pilot design and results.
• Collaborate optimally within a learning team to own analysis, ideation, and evaluation phases of a project, capitalizing on a digital-first environment.
• Synthesize findings from usability sessions, prototype testing, and pilots to finalize a scalable instructional plan that is delivered to a development team for execution.
• Clearly illustrate novel combinations of quantitative and qualitative findings that highlight relevant insights and opportunities.

Continuous Improvement:

• Openly recommend critical improvements to learning solutions and experiences.
• Embrace challenges and barriers as opportunities to demonstrate Talent Success’ value to solve problems with innovation and deliver results.
• Proactively seek interactive opportunities with cross-functional teams and remain closely informed of key organizational initiatives and challenges.
• Prioritize the “big picture” and advocate for scalability and sustainability that achieves long-term goals.

Project Management

• Identify risks early in project lifecycles and define critical issue points, mitigation strategies, and minimum viable product standards.
• Accurately scope project effort and timelines, authoritatively identifying potential contingencies and scope creep.
• Knowledgeable of human-centered design methodology that includes needs analysis and skill and performance gap analysis.
• Partner with Program Managers to develop and maintain comprehensive project plans to document design and delivery.
• Adhere to and optimize internal project management standards to consistently deliver quality on time, every time.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $80,100.00 - $127,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• A concise and compelling communicator that builds credibility and rapport with audiences at all levels (verbal, written, and executive presentation)
• Bachelor’s degree in business, organizational development, education, HR, a related field, or equivalent proven experience. Master’s degree preferred.
• Proficient with Microsoft and Google Suites of products and other L&D technology tools, LMS, Content Management, Adobe Suite, Rise, and related authoring tools
• A strategic problem solver who quickly makes sense of information, identifying risks and potential resolutions
• Exceptional project management skills and associated behaviors
• 4+ years in a corporate learning and development role, including at least one year of facilitation experience and at least two years of instructional design experience. Experience as a learning, OD, and/or strategy consultant preferred.
• An innovative and future-forward demeanor that translates ideas into concrete outcomes
• Demonstrable expertise in learning trends and learning technologies
• HPI Certification from approved provider

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.