Junior Creator Success Manager Jobs

Knowledge of and experience in the creator/media/entertainment space

Experience with shooting and editing videos

5+ years experience in creating training content and materials preferred

Work with CEO to understand the overall vision for the training strategy

Gather all existing content and materials used to train creators across various platforms

Partner with key stakeholders to understand the needs and current gaps in onboarding creators

Strong post-sales management experience and negotiation skills

Managing Enterprise clients in close cooperation with Business Development and Project Management Office Teams

Engaging with clients through their product journey and ensuring appropriate experience to increase adoption and retention

BA/B.Soc.Sc. combined with 1+ years of experience in B2B customer success

Customer-driven personality, empathetic with emotional intelligence skills

Experience in building relationships with C-level executives

A strong educational background and track record of relationship management

Collaborate closely with cross-functional teams to support the success of your customers, including Customer Experience, Marketing, Operations, and other Post-Sales functions

Your responsibilities will include, but are not limited to:

Work with new and existing customers and support them throughout the entire customer life cycle; onboarding, adoption, expansion and advocacy

Create a trusting relationship with our customers

Provide hands-on support to customers, encouraging their self sufficiency on our platform

Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience

Become a product expert in the AppCard platform to best leverage AppCard’s product offering

Work cross-functionally with implementation, development, finance, tech support, product and marketing

Excellent oral and written communication skills

Experience managing complex software/hardware implementation projects

Bonus: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite

Time management and organization skills

1-2 years of administrative and office experience

Problem-solving and solution identification skills

Conducting the onboarding process (process call, training, launch) for any assigned new customers

Proactively reaching out to your accounts to assess health of the account and to identify future needs and growth opportunities

Analyzing account specific data to evaluate the health of a client and take proactive steps to increase their engagement and retention

Review weekly goals and reports to your manager

Canva experience or similar graphic design platforms

Competitive compensation and benefits package to meet the needs of you and your family

LTK post publishing and scheduling

Strategy driven communication with creators

Performance data tracking and overall organization of program

Strong editing skill-set with proficiency in Premiere

full-time 6-month-long employment opportunity with salary and benefits

Generate between 4-5 Facebook and Instagram advertising concepts per week

Script, shoot, and edit the material you need to execute on the concepts you’ll generate

Source trends to adapt them into ad concepts

Collaborate closely with our broader Creative, Social, and Growth teams