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It Support Technician - End User Services
Company | Missouri Southern State University |
Address | Joplin, MO, United States |
Employment type | PART_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-09-09 |
Posted at | 9 months ago |
General Statement of Job
- Employee may perform other related duties as needed within the IT department.
- Maintains computer system inventory as work is performed.
- Follows established procedures for computer deployment such as assigning asset tags and standard software configurations.
- Assists with University inventory process for installed hardware such as office printers.
- Review and respond to customer requests for support.
- Troubleshoots and researches solutions for complex hardware installations.
- Coordinates installation and maintenance activities with the users to accommodate their schedules.
- Communicates with other IT staff to ensure required infrastructure or wiring is in place to support equipment moves.
- Works to protect sensitive customer information through established protocols (document handling, paper shredding, etc.).
- Strives to maintain an orderly work area and is readily accessible to others in the department.
- Coordinates complex hardware installation or service visits with external vendors as needed.
- Travels to provide on-site repair services across campus.
- Assist student technicians as needed.
- Maintains accurate and timely updates to work requests.
- Performs repairs or maintenance on printers, plotters, or video projectors as needed.
- Maintains golf cart inventory and communicates repair needs to Physical Plant.
- Maintains equipment inventories such as printers, projectors, battery backups and other hardware components.
- Requires the ability to use computers for data entry.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Requires excellent problem solving and troubleshooting skills.
- Ability to effectively communicate orally (in person and by telephone) and in writing; ability to multi-task, yet maintain close attention to detail and timeliness of work production.
- Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to work in a team with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public) while keeping a positive attitude.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Requires the ability to repair or install computer hardware.
- Requires the ability to use or repair small/light equipment, such as printers, scanners, and projectors.
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