It Service Desk Technician

INGELLICOM is an established, growth-oriented, high-end IT consulting and software company with headquarters in Puerto Rico. Its highly qualified employees have years of experience and have propelled the company to the forefront of areas such as business consulting, IT consulting, application programming, operating systems, networks, databases and web technologies.

Professionals in the field of Information Technology (IT) with strong problem-solving and troubleshooting skills. Have excellent communication and interpersonal relationships skills. Responsible for providing technical assistance related to computer systems, hardware, or software.

• Run diagnostic programs to resolve problems.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Experience supporting MS Office Suite through current versions
• BBA or BS in Computer Science / Information Systems; other post-secondary education considered with relevant experience.
• Knowledge configuring corporate email in Outlook 2010 and iPhone devices
• Perform all duties in a respectful, professional manner in accordance with client policies and procedures
• Collaborate with other members of the IT team to analyze and respond to technical problems and participate in cross-training sessions.
• Skilled providing support of personnel as it relates to the use of equipment and software
• Knowledge of hardware/Microsoft operating systems through current version including Office 365
• Proficiency initiating and escalating accordingly technical issue.

All your information will be kept confidential according to EEO guidelines.