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It Service Desk Coordinator Jobs

It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
It Service Desk Supervisor
By Optomi At Charlotte Metro, United States
Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
Solid knowledge of IT service management frameworks and best practices, such as ITIL.
Ensure adherence to ITIL best practices and service management principles.
Assign and prioritize tasks, ensuring the team's workload is managed effectively.
Develop and maintain service desk procedures, documentation, and knowledge base articles for efficient issue resolution.
Proven experience in a hands-on service desk supervisor role, preferably in a fast-paced environment.
It Service Desk - 2Nd Shift
By IntellaTriage At Brentwood, TN, United States
Experience working with remote workforce and users of all levels of technical aptitude
Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Some experience working in IT
Some experience with endpoint (Laptop) deployments
Experience with endpoint imaging software (For Example: SmartDeploy, Kace, Ghost etc.) would be a huge plus
It Help Desk/Service Coordinator
By PRI Technology At Litchfield County, CT, United States
Knowledge of the ITIL framework and experience implementing ITIL (or similar) standards in a Help Desk environment is preferred.
Promotes strong customer service values, creative problem solving, continuous process improvement, collaboration, and strong communication skills within the Support Services team.
Coordinates resources to assist Audiovisual and Media IT staff in the support of classroom technologies.
Leads computer refresh rollouts in collaboration with the Director of IT User services.
Takes the lead on the 3rd party relationship with outside MSP
Develops strong relationships at all levels of the organization and across academic and administrative departments to improve communication and trust.
It Service Desk Technician
By Penske Truck Leasing At Tampa, FL, United States
Prior Service Desk and Project Management experience preferred
At least 2 years of prior customer service experience (technical or non-technical) required
In-depth knowledge of Windows 10, Microsoft Edge, Office 365
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Working knowledge of wireless technology and mobile environment required
Work on special projects and laptop software configuration
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)
It Service Desk Manager (Virtual)
By SOSi At , Reston, 20191
Proven project management skills in setting priorities to meet project deadlines.
Manage the Service Desk performance to exceed performance metrics and goals.
Manage contacts with customers, direct reports, peers, and independent vendors.
Ability to establish a solid working relationship with customer, staff, managers and peers
BS Degree in Computer Science, MIS, or related field/equivalent experience in lieu of a degree.
4+ years of proven IM/IT leadership experience or equivalent supervisory experience
It Service Desk Agent I - Remote
By Nordic At , Madison, 53713
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
It Service Desk Technician
By Millennium Physician Group At Fort Myers, FL, United States
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Remotely assist with new printers, desktops, and laptops
3 + Years Ticketing System Experience
3 + Years Technical Support Experience
Associates Degree or equivalent experience
IT Certifications A+, ITIL (preferred)
It Service Desk (Healthcare)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
It Service Desk Tech
By Trulieve At ,
Effective time-management skills and ability to multi-task
Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications
Assists in the management and tracking of all digital assets.
Assists in the management of all existing and legacy applications
Works with the IT Service Desk Manager to provide a seamless customer experience
Work with vendor engineers, project managers and support techs to solve application related issues.
Service Desk Coordinator Remote
By Health Care District of Palm Beach County At , West Palm Beach, 33401
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
It Coordinator Jobs
By Peoplelink Group At South Bend, IN, United States
Demonstrable skills in scheduling, record management, and multitasking.
Management of Quarterly PA SOC codes for both employees and customers.
Collaborate with the IT team to assist in asset management, tracking, and allocation.
Weekly data entry of Job Title Occupational Code.
Software contracts – track all contracts and organize expiration dates, and termination requirements.
Proven experience as an Administrative Assistant.
It Service Desk Manager
By MetroStar At Washington, DC, United States
A bachelor’s and 5 years of experience leading a team providing service desk operations (Tier 1-3, asset management, ServiceNow ITSM implementation).
Develop, cultivate, and manage customer relationships.
Hands-on knowledge of ServiceNow and service desk operations SLA tracking and dashboarding/reporting.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Don’t meet every single requirement?
Work with technical teams to provide day-to-day operations, modernization, and enhancements to service desk operations.
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
It Service Desk Manager
By HealthComp At , Plano, 75024 $75,000 - $90,000 a year
5+ years of experience in IT help desk support with at least 2 years of management
Full offering of health and wellness benefits for you and your family
Lead and manage the day-to-day operations of the IT help desk, including staff supervision, task allocation, and performance assessment.
Offer technical guidance and assistance to help desk team members, ensuring timely and effective resolution of issues.
Maintain a comprehensive knowledge base and documentation of common issues, solutions, and troubleshooting steps.
Design and conduct training programs to enhance the technical skills of staff members and improve first-level issue resolution.
Manager, It Service Desk
By Invenergy At , Chicago
Participate in the IT Change Management process
Minimum of 3 years experience as an IT manager/leader
Experience with remote/international team members
Manage our ETS (executive support) team, providing prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution
Minimum Education: Bachelor's Degree in an information technology or related field.
Technology certifications preferred, not required
Service Desk Coordinator Jobs
By Paul Mitchell Schools At Roanoke, VA, United States
Previous cash management and balancing cash drawers
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Experience in handling high volume phone calls preferred
Solid work history with verifiable references
Passion for the beauty industry
It Service Desk Agent I
By Nordic At ,
Experience using remote-control tools (i.e., Quick Assist, Bomgar, etc.).
Experience or knowledge with ITIL.
Maintain and expand knowledge of help desk procedures and services to capture issue resolutions and promote continuous improvement and increased FCR.
2+ years customer service experience.
1+ years’ experience troubleshooting hardware issues on laptops and desktops (Dell, HP, Lenovo, Mac, or equivalent).
1+ years’ experience troubleshooting Microsoft Windows Operating Systems.
It Service Desk Junior Technician
By Glanbia Business Services At , Twin Falls, 83301
Manage tasks ensuring that service level agreement and key performance indicators are met, redirecting if/when needed to the appropriate team.
Work closely with service desk managers and supervisors to ensure they are kept updated with key information
Bachelor’s Degree in IT or relevant work experience
MTA, MCSA, CCNA, ITIL Foundations, and/or ITIL Practitioner certifications preferred
Strong oral and written communication skills
Creative and effective problem solving skills

Are you looking for an exciting opportunity to join a fast-paced IT Service Desk team? We are looking for a Service Desk Coordinator to join our team and provide exceptional customer service to our clients. As the Service Desk Coordinator, you will be responsible for managing the day-to-day operations of the IT Service Desk, including responding to customer inquiries, troubleshooting technical issues, and providing technical support. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

Overview:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked.

Detailed Job Description:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked. The IT Service Desk Coordinator will also be responsible for providing training and support to end users and customers on the use of IT systems and services.

What is It Service Desk Coordinator Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills

What is It Service Desk Coordinator Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service desk or customer service
• Knowledge of IT service desk software
• Knowledge of IT systems and services
• Ability to work independently and as part of a team

What is It Service Desk Coordinator Job Knowledge?

• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is It Service Desk Coordinator Job Experience?

• At least two years of experience in IT service desk or customer service
• Experience in providing technical support to end users and customers
• Experience in training and supporting end users and customers on the use of IT systems and services

What is It Service Desk Coordinator Job Responsibilities?

• Respond to customer inquiries and provide technical advice and guidance
• Troubleshoot hardware and software issues
• Maintain the IT service desk database and ensure that all customer inquiries are logged and tracked
• Provide training and support to end users and customers on the use of IT systems and services
• Monitor and maintain the IT service desk system
• Monitor and maintain the IT service desk database
• Monitor and maintain the IT service desk system performance