It Operations Manager Jobs

REPORTS TO: Chief Technology Officer

DEPARTMENT: Technology

FLSA STATUS: Exempt

WORK SCHEDULE: M-F, may need to flex times due to business needs

LOCATION: Boise, ID

Company Overview

Covr Financial Technologies has built and deployed a market leading technology platform that simplifies the buying process for life, long-term care, and disability insurance products sold through wealth management advisors, banks, credit unions, RIAs, consumer brands and fintech channels. There are over 25,000 financial advisors using our platform and over 30,000 insurance applications completed on our platform since 2016. Our platform has processed close to $5 billion in claim benefits for end-consumers.

Covr’s platform provides a simpler way for financial advisors and consumers to protect what matters most and a better consumer experience. We have streamlined the insurance application and underwriting process using A.I. technology that simplifies the process for over 30 insurance carriers.

Covr has a dynamic work environment where we create opportunities for our employees to learn and grow. We embrace a flexible work environment that encourages high productivity and job satisfaction. We have strong core values: Client First, Collaboration, Diversity, Innovation, and Fun!

Why Covr Technologies

The company has a proven leadership team with deep insurance industry and InsurTech experience, and successfully built and launched a differentiated technology to the market. The company very well capitalized and has raised over $50 million (latest was a Series B) to fuel growth plan, backed by leading venture capital firms: Stone Point Capital, Allianz Life Ventures, Aflac Ventures, Commerce Ventures, Connecticut Innovations, Connectivity Capital Partners, Contour Venture Partners, NYCA Partners, and Sony IGV.

The company has partnerships with over 30 of the top insurance carriers to offer a range of insurance products on the platform and over 40 distribution partners (multiple Fortune 500 companies) in place. The company has reached significant scale and has doubled revenue in the last 3 years.

Job Summary

The IT Operations Manager’s role is to plan, organize, and manage overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, cloud infrastructure, and telecommunications systems. The IT Operations Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. The IT Operations manager role is also to ensure the secure operation of all systems and processes. This includes checking server and firewall logs, scrutinizing network traffic, establishing and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion, and conduct user activity audits where required. The IT Operations Manager will also oversee and be responsible for all end-user support.

Responsibilities And Duties

• Manage and set priorities for the design, maintenance, development, and evaluation of all on-premise and Microsoft Azure infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, virtual machines, clusters, databases servers, and so on.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Develop, implement, maintain, and oversee enforcement of policies, procedures and associated plans for system security administration and user system access based on industry-standard best practices.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Participate in the implementation and maintenance of all infrastructure
• Participate in the development and implementation of IT strategies in collaboration with the executive team.
• Deploy, manage and maintain all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and anti-virus software.
• Conduct research on emerging products, services, protocols, and standards in support of security enhancement and development efforts.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
• Plan and deploy infrastructure security measures.
• Establish service level agreements with business units.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Administer and maintain end user accounts, permissions, and access rights.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Define hardware and software standards in conjunction with owners and stakeholders.

Qualifications

Education and Certifications

• Certifications in Cisco, CompTIA Network+ recommended but not required.
• Four-year university degree or college diploma in the field of computer science and/or 5-7 years equivalent work experience.
• High School Diploma or GED required.

Knowledge & Experience

• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• Hands-on experience in implementing server and network infrastructure.
• Knowledge of current protocols and standards, including TCP/IP, HTTP, SMTP, DHCP, SIP.
• 5-7 years experience managing and delivering infrastructure design and operational excellence.
• Experience working in a team-oriented, collaborative environment
• 2-3 years successful leadership of an IT team.
• Demonstrated leadership and personnel/project management skills.
• Broad hands-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryption, and other industry-standard techniques and practices.
• Application support experience with Microsoft Windows 7 - Windows 10, Windows Server 2008-2016, Linux, and MS office.
• Hands-on experience in troubleshooting hardware.
• Direct and administrate a small team of ops and support staff.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Strong customer service orientation.
• Experience in interpreting the applicability of local and federal laws/regulations to company operations.
• Strong interpersonal, written, and oral communication skills
• 1-2 years experience using Microsoft Azure .

Compensation Package

Medical, Dental, Vision, Life Insurance, Supplemental Insurance, 401(k) with company match