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Customer Journey Manager Jobs

It Customer Support - Journey
By State of Washington Dept. of Ecology At , Union Gap, Wa $68,628 - $92,340 a year
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A healthy life/work balance by offering flexible schedules and telework options for most positions.
Possess strong technical knowledge and troubleshooting techniques to provided efficient support to customers.
Manage time and prioritize workloads effectively in order to resolve customer issues in a timely manner.
Continuously learn new skills and tools in order to stay current with the ever-changing technology landscape.
Experience using ticketing systems to track and document work.
Dshs Tia It Customer Support - Journey
By State of Washington Dept. of Social and Health Services At , Spokane, Wa $68,628 - $92,340 a year
Manage inventory of Information Technology (IT) resources
At least one year of experience providing system administration for Ocularis System
At least one year of experience providing Telephony Systems administration and support
Support network servers, business unit systems, and hardware infrastructure
Collaborate with stakeholders to identify and/or develop appropriate technology solutions
Train staff on IT processes and procedures and create documentation for the team
Mechanic Journey Jobs
By VIGOR MARINE LLC At , Seattle, 98134, Wa From $35.85 an hour
At Vigor, our unions offer a generous benefits package that may include:
Responsible for being conversant in all quality assurance requirements.
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES
ESSENTIAL SECONDARY DUTIES AND RESPONSIBILITIES:
Complies with craft and shipyard safety and environmental measures.
Consistently exceeds Journey Level criteria.
Data Scientist, Customer Journey - Hybrid
By Spear Education At Scottsdale, AZ, United States
Strong programming skills with proven experience in data analysis, statistical modeling, and predictive modeling techniques.
Utilize data analysis and predictive modeling techniques to optimize customer experiences, identify potential churn risks, and implement targeted retention strategies.
Experience with machine learning techniques and their application in driving sales growth and customer satisfaction is a plus.
Comprehensive Health & Wellness Benefits
Spear Education deeply values diversity and what it brings to our communities and our organization. 
Work closely with leadership teams to develop data-driven strategies that align with company objectives and drive organizational growth.
Sr. Principal, Customer Journey Program Manager
By Salesforce At Chicago, IL, United States
Engage with enablement partners on training & change management efforts when implementing new frameworks in the field to drive adoption
Experience mapping and managing customer journeys, incorporating data driven automation and digital 1:many approaches
Demonstrated experience in planning, implementing, and managing change initiatives in enterprise environments
Experience with Salesforce technologies and collaborating with Salesforce’s Customer Success Group
More details about our company benefits can be found at the following link:
Develop an innovation framework to support strategic experimentation
Customer Journey Office Lead
By Adobe At San Jose, CA, United States
Assign coaches to various experiences, journeys and capabilities that need to be defined and documented.
Work with a team of Enterprise Architects, Strategists and Business consultants to define Customer’s business and technical requirements.
Work closely with the Capability Office, Scrum Teams and Assembly teams to ensure requirements are understood and build can occur.
Continue to grow the abilities of our Adobe team by mentoring and coaching on the tools and processes.
Serve as the single point of contact for the customer to coordinate with around the Journey Office
Responsible for customer satisfaction and managing expectations.
Cx Journey Strategy Manager
By Kia America At Irvine, CA, United States
Minimum 10 years experience in project management, strategy, and/or CX.
Strong understanding of automotive dealer facilities, business operations, and branding with experience in dealer evaluations and business management.
Manage, monitor, and analyze both internal and external SSI reporting for opportunities to improve the CX journey.
Coordinate efforts between multiple teams to ensure all facets of the EV buying experience meet Kia’s strong standards.
Support/manage the local activities for online CX improvement and continuously monitor the KPI trends and suggest/implement enhancements where and when applicable.
Minimum 5 years experience in the automotive industry
Senior Product Manager (Client Journey)
By Grow Therapy At United States
5+ years of product management experience (startup and healthcare experience is a plus but not required)
Own the product roadmap for the existing client experience
Collaborative. You have experience working with designers and engineering teams
Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
Flexible working hours and location (remote OR in-office, your choice!)
In-office lunch and biweekly remote lunch on us!
Customer Experience Journey Design Consultant (Remote - Home-Based Worker)
By Allstate At Chicago, IL, United States
Organizational and time management skills
Apply Allstate’s Customer Value Proposition & Customer Experience Global Standards to help shape the design of future-state customer journeys
Bachelor’s degree or equivalent experience
2 or more years of related experience
Ability to manage multiple projects / programs at a given time
Demonstrates clear, concise, and effective presentation and written communication skills
Manager, Customer Service Journey Strategy
By Wayfair At , Boston, 02116, Ma
Partner effectively operational teams including contact center workforce management, training and change management teams
Extensive Excel or SQL experience, bonus points for R or other programming skills
Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
4+ years of experience in consulting, analytics, supply chain, or corporate strategy in a high-growth environment is a plus
Passion for customer experience, transformation, and acting as a change agent
Experience working with start-ups and/or industry bodies focused on innovation in customer service technologies
Journey Electrician Jobs
By State of Utah At , , Ut $24.02 - $34.99 an hour
3 or more years of experience working independently in the commercial and/or industrial electrical industry.
Provide electrical maintenance services to state facilities.
Repair, clean, adjust, and perform preventative maintenance on electrical equipment.
Design and submit plans for power distribution, infrequently, as needed.
Must be available for On-Call.
DHRM rules apply for promotions/transfers.
Associate E-Commerce Manager- Site Journey
By Dermalogica At Carson, CA, United States
Develop a CRO and customer journey strategy for Dermalogica.com in collaboration with the E-Commerce Manager
Monitor, track, and report on A/B tests, site analytics, and KPIs supporting Conversion and User Experience
2+ years of e-commerce analytics experience required
Experience with website A/B testing and optimization required
Strong analytical skills and expertise in data analytics
Excellent oral, written, and interpersonal skills, with the ability to quickly respond to situations
Engineering Technician, Journey Jobs
By SITEC Consulting, LLC. At Patuxent River, MD, United States

J ob Summary SITEC provides support services as required for continuous operation of the Software Support Activity Software Production Facilities including complete lifecycle services for our ...

Director, Journey Management Jobs
By Prudential Financial At Newark, NJ, United States
Ownership of the Journey Management planned support model related to their assigned customer cohort.
Coordinates and partners with Prudential’s User Experience Research & Design teams to help support the development and implementation of desired experiences.
Responsible for ensuring intended experiences are in compliance with Prudential policies by the engagement and inclusion of applicable control partners.
Prior experience in customer experience (CX) roles with exposure to design and delivery a strong plus.
Excellent interpersonal and communication skills
Partner with multiple stakeholders to identify/confirm priority Enterprise level Customer Journeys.
Sr Software Engineer, Customer Journey & Proactive Experiences Platform
By Comcast At , Philadelphia, 19103, Pa
Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty.
Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
Works with Quality Assurance team to determine if applications fit specification and technical requirements.
Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
Other duties and responsibilities as assigned.
Trains junior Software Development Engineers on internally developed software applications.