Installation Program Manager Americas

Careers that Change Lives

Installation Program Manager Americas

MEDTRONIC

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

You will be a key member of Medtronic’s Surgical Robotics Commercial Enablement team in the Robotics Surgical Technologies Business Unit. You will be supporting the commercialization of our Surgical Robotics Platform in the Americas region and work to drive successful installation of the Hugo surgical robot and Digital Surgery’s DS-1 unit across sites in Americas. Placement of a surgical robot in a hospital requires coordination of the supply chain with supporting field-based resources to ensure successful integration into the hospital’s service lines. This key member will also be an enabler to support installations at clinical trial sites, working closely with customer service, supply chain, field service and various other stakeholders specific to the clinical trials.

Impact patient outcomes. Come for a job, stay for a career.

Medtronic strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.

The Robotic Surgical Technologies Business Unit set the standard for Robotically Assisted Surgery (RAS) by creating innovative surgical products and services that focus on surgical procedures of diseases and conditions.

MAIN PURPOSE OF JOB

You will be responsible for coordinating the supply of the Hugo™ RAS System with the requisite field resources to ensure a successful integration of a new surgical robot into a hospital. These activities would include working with Field Technical Services to perform a pre-sale site survey, providing simulators for advanced training of surgeons, coordinating schedule for training of surgeons and staff, identifying the Startup Specialist who will support the hospital’s robotic surgery program, identifying the availability date for a robot from the supply chain, and coordinating with Sales to make commitments to customers.

Parallel in preparing for our commercial expansion in the Americas region you will be a Key contributor and leader in all activities around Order to Cash. (Project focused work). This is critical task while we onboard new countries in the region and while we are getting ready to launch the US market.

A DAY IN THE LIFE OF:

• Maintain metrics and dashboards for process control and transparent communications.
• OTC leader/contributor for the Americas region supporting the commercial enablement team in the Region.
• Coordinate with Field Service to perform pre-sale site inspection and track resolution of any findings that would preclude a sale.
• Coordinate with stakeholders for scheduling and managing pre-delivery site inspection, followed-up with successful installation, working in close coordination with Medtronic and customer field team to complete commissioning of Hugo at the hospital.
• Continuously improve process: Create/follow standard work, define/measure/improve core metrics, develop/utilize global tools, root cause and implement corrective actions for any misses.
• Coordinate with global and regional distribution centers for customer order fulfillment of consumables and resposables
• Ensure deliverables for order entry for transacting Hugo’s capital, consumables and spare parts order codes are tested and active in Medtronic business systems.
• Coordinate with clinical research and training (CRMS-PACE) to ensure in-person training is scheduled for surgeons and staff.
• Support import process for certain customers in specific countries within the region by managing clear and accurate documentation readiness.
• Participate in the Americas sales funnel review process and meet weekly with sales team to review pipeline.
• Lead install management of Hugo at clinical sites in US by coordinating with Medtronic site representative, distribution center, customer service, logistics and project lead

Key areas of expertise are:

• Project Management
• Supply chain
• Order to cash
• Capital sales

As part of the Surgical Robotics Installation Planning team, you should be able to:

• Communicate clearly and manage expectations in a fast-paced, high stress environment
• Work independently, yet in close relationship with its Sales, Customer Training, Field Service, Supply Chain, Customer Service and Robotics Systems Utilization team members
• Provide hands-on support and also build processes for scaling up