Installation Coordinator Jobs

Job Details

Be part of the future! Let's Build a better Tomorrow Together!

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference!

What we offer

• Competitive Pay
• Extensive Training with Best-in-Industry Resources
• Career Advancement Opportunities across Business and Geographies
• Refer-A-Friend Bonuses (if eligible)
• Encouraging, supportive, and collaborative team environment
• Company Vehicle (if eligible)
• Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental

What you will do:

• Handle a wide variety of tasks including coordination of installers/Sub-Contractors onto installation jobs.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are advised of installation progress from the time of booking to completion.
• W ork closely with our other internal departments to coordinate all installations from first customer contact to the closing out of the contract.
• Connect with customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, accurate personnel on-site, etc.
• The individual should be extremely organized, results oriented, self-motivated and have the ability to multi-task with attention to detail.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Track and verify on-time delivery off all materials needed to complete installations.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure timely installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Authenticate and process paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
• Build job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Process all vital paperwork to ensure timely closeout of the installation.
• Perform welcome calls to each customer within 48 hours of job booking.

Duties and Responsibilities

• Build cooperative relationships with team members from all associated departments.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Connect with clients, both internal and external, via telephone, email, or internal program

What we look for:

Required

• At least 1 year of customer service experience.
• High School Degree or equivalent.
• A minimum of 3 years of Coordination experience.
• Strong communication and organizational skills.

Preferred

• Ability to handle several tasks simultaneously.
• Excellent written and verbal communication skills.
• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Ability to work in a fast paced, team-oriented environment.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work . Johnson Controls listed in Forbes Best Employers for Diversity

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