Inside Sales Account Manager

Inside Account Manager

Reports to Director Inside Sales

Culture

• Culture is everything. We are authentic and intentional in the way we work and play. Being stodgy has no place here.
• Lead from the front. We roll our sleeves up and do what it takes to take care of our customers. We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
• Humility reigns. Whether engaging with our teams, customers or partners we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.
• Problem solvers. We value smart people who attack problems head-on and with confidence.
• Resiliency. We thrive on change and growth. We pivot when we need to and re-group quickly.
• Inclusion. We value diversity and welcome all walks of life.

Summary

The Inside Account Manager is a sales producing position, responsible for managing customer requests, quotes and inquiries. You are responsible for providing a high level of service and support to surpass internal and external customer expectations while working in a comprehensive team selling environment.

This role is exempt classification, full time and can prepare employees for Outside Sales or other internal roles if qualified.

Job Duties

Essential Responsibilities:

· Set up appointments with prospective clients to learn their needs/concerns working with outside sales team to develop relationships and create awareness of company offerings.

· Follow up with the customer on a regular basis to ensure customer satisfaction.

· Be proactive by contacting multiple new prospects on a daily basis.

· Direct contact with external customers as it relates to the sale of our entire product line across various industries.

· Interacts with existing and potential customers via telephone and e-mail to qualify sales leads and sell products and services.

· Creates and presents quotations to customers emphasizing value-add features and explaining the benefits of selecting our product.

· Follow-up with customers on quotations to help obtain orders, discuss objections that may prevent the placement of orders, and offer alternate options if need.

· Proactively follows up with prospective new customers to generate sales.

· Review purchase orders for proper part number, quantity, pricing, customer request date, terms and coordinate special review with engineering or operations as needed.

· Responsible for meeting or exceeding monthly/quarterly sales targets and goals.

· Possesses thorough knowledge of all products, processes, and policies to support and exceed customer requirements.

· Develops an understanding of the customer base, market and individual customer needs while building and maintaining customer relationships.

· Overcomes technical and business objections of prospective customers to win the business.

· Works with cross-functional internal teams (Outside Sales, Engineering, Manufacturing) to provide product demos to qualified customers on request.

· Works with outside sales team members to keep account activities and literature up to date.

· Other Duties as assigned.

Qualifications

· Minimum 4 years of related experience in manufacturing, industrial or engineering sales.

· Preferred bachelor’s or associate degree in a technical discipline.

· Excellent communication skills (written and verbal) with internal and external customers at all levels of the organization providing courteous, timely and accurate information.

· Preferred to have analytical competencies and technical aptitude with respect to the wire and cable industry.

· Ability to solve problems involving several variables.

· Time management and organization skills are required with the ability to handle multiple tasks and to prioritize situations requiring urgent attention is critical.

· Working knowledge of Microsoft Office, especially Word and Excel. Experience with customer relationship management (CRM) software and Enterprise Resource Planning (ERP).

· Continuous Improvement mindset and a focus on Quality.

· Must be legally authorized to work in the United States for any employer.

· No relocation reimbursement available.

Work Environment and Physical Demands:

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is usually quiet. Normal office conditions are expected.
• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time. Manual dexterity required to use laptop, phone and peripherals.