Human Resources Support Specialist

Our client, a recognized multinational technology company, is looking for a People Operations Program Support Specialist to join their team! This is a great opportunity to get your foot in the door of an established organization!

Title: People Operations Program Support Specialist

Location: Austin, TX (Hybrid)

Assignment: 12 months

Pay Rate: $27.10/hour

Job Summary:

The Global People Operations team is searching for an administrative and operations

professional to lead employee-facing support for internal People programs. This role will

work cross-functionally with various groups at the company, vendors, and employees. The

person in this role will help manage our internal fulfillment systems, and work closely

with vendors and partners to ensure on-time fulfillment, and final resolution of support

cases. This role is a chance for someone with a background in operations or customer

service to make an impact on programs that support and delight team members.

Description:

The Program Support Specialist will drive ongoing support, documentation, and tier 3

escalation resolution for assigned programs. In this role, you will work with the program

team to deliver an excellent employee experience. This involves coordinating with

cross-functional teams and vendors (globally), identifying and escalating problem

trends and scaling opportunities, managing the internal fulfillment system, performing

research, and providing support for related projects and tasks.

Responsibilities include:

• Enter or correct data across multiple systems
• Monitor support case queues and ensure first contact occurs within SLA
• Issue resolution
• Participate in user acceptance testing to ensure quality of system changes
• Create and maintain business process documentation
• Initiate outreach to partnering support teams and coordinate communications around
• Ensure timely and courteous resolution of all cases

Key Qualifications:

• Exceptional attention to detail
• Business needs and approach problems creatively
• Previous experience with ServiceNow or other CRM/case management systems
• Customer-focused environment
• Demonstrated experience analyzing and proactively solving complex business
• 2-3 years of proven track record in an operations or administrative role, within a
• Preferred
• Problems that require collaboration across multiple teams
• Ability to effectively multitask, quickly shift direction, adapt rapidly to changes in
• Demonstrated success in managing international collaborations preferred
• Good verbal and written communication
• Ability to work independently