Hr Solutions Center Call Representative (Remote)

The HRSC Call Rep works as part of a team in Inspire Brands' HR Solutions Center which provides quality customer service to Inspire Brands associates and managers through inbound or outbound calls, emails, or ticketing system. Calls are related to HR System issues and ensuring the caller's needs are met in a timely manner. The HRSC Call Rep handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to an HRSC Specialist for further research and resolution. Support organization changes through high volume transactional support as needed. Process transaction requests received via call, email, or ticketing system. Provide exceptional customer service.

RESPONSIBILITIES

• Perform miscellaneous administrative tasks as necessary and participate with special projects, as needed
• Prioritize and support administrative work for various Human Resources departments
• Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats.
• Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR related systems and processes and procedures including: HRIS System Access and Navigation, E-Verify / I-9 Compliance, a Password Resets

EDUCATION AND EXPERIENCE QUALIFICATION

• High School Diploma or GED
• Preferred: Prior experience using HR systems
• Preferred: Experience in the hospitality services industry

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting
• Excellent customer service
• Effective verbal and written communication
• Basic problem solving
• Effective time management
• Ability to maintain confidential information
• Proficient with Microsoft Office suite

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.