Housekeeping Manager Jobs

The Housekeeping Manager (HM) works with the Operations Manager to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. This is the onsite lead supervisory job in the housekeeping department. The Housekeeping Manager typically supervises a small number of housekeeping and laundry employees with a limited range of facilities. The Housekeeping Manager may supervise or provide leadership to 10-20 housekeeping department workers. This position will perform cleaning duties to all areas of the hotel. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager’s focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest expectations, and the hotel is properly maintained and clean.
• Enforce hotel standards, policies, and procedures are in place within the housekeeping department.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction and owner expectations.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest and owner expectations. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Act as “Manager on duty” as required.
• Perform other duties as assigned
• Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job functions.
• Partner with the Operations Manager to recruit, develop, and manage the Housekeeping staff.
• Maintain procedures for security of lost and found items.
• Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and other human resources-related actions.
• Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry equipment and management of the laundry operation of the hotel.
• The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the brand’s time, product and placement standards.
• Ensure compliance with federal, state and local laws regarding health, and safety services.
• Partner with the Operations Manager to inventory and maintain par levels for linen and supplies.

• Frequently standing up and moving about the facility.
• Previous background from the extended stay industry preferred.
• Frequently handling objects and equipment to maintain the facility.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Frequently bending, stooping, kneeling, climbing, and crawling.
• High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of supervisory training/experience.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Ability to prioritize and organize work assignments.
• Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Will be required to work mornings, evening, weekends, and holidays.
• Experience with Microsoft Office preferred.
• Problem solving, reasoning, motivating, organizational and training abilities.

• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Educational Assistance
• Sonesta Hotel Discounts
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Parental Leave
• Paid Vacation and Sick Days