Assistant Manager - Housekeeping

The Assistant Manager is responsible for assisting in the day to day operations of the assigned area of responsibility within the department to ensure Wynn Las Vegas standards are maintained by the staff. This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.

• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Conducts effective pre-shifts to ensure timely, accurate, and pertinent communication with staff.
• Performs any other job related duties as assigned by the manager.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
• Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Conducts inspections in all guest rooms, hallways and related back of house space in order to maintain a high level of cleanliness.
• Must maintain a complete knowledge of industry through continuing education and training.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.
• Responsible for the productivity of assigned staff members. Works closely with staff to ensure their success.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s)/rooms. Works with safety as a priority, and follows department and company safety standards.
• Responsible for assisting with training and staff development.
• Responsible for assisting with daily shift duties.
• Maintains a strong working relationship with fellow management and other departments to enhance the guest experience.
• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
• Responsible for assisting in the managing all levels of staff including, quality assurance supervisors, guest room attendants, house person, and utility house person.
• Knows and adheres to Wynn policies and procedures, embraces company culture and takes pride in the resort and amenities.
• Must focus on key drivers of employee engagement and guest satisfaction.
• Ensures staff is equipped with all tools to serve the guests’ needs, which include, but not limited to: making yourself available for staff by consistently walking floors, answering questions, following up with employees, addressing issues and concerns, giving clear expectations and directions for tasks and assignments.
• Assisting the manager with daily duties, which include, but not limited to: room quality control, guest requests, tracking keys, daily pass downs, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department.
• Performing employee coaching and disciplinary actions by bringing performance issues or policy violations to the attention of the manager as issues occur or are assigned by the manager or department leadership.
• Creating and conducting performance reviews.
• Ensures the Wynn standards of cleanliness and appearance for all housekeeping areas, which include but not limited to; guest rooms, back of house lockers, and tower public areas.
• Attends required training classes and incorporates new knowledge gained into daily work practices.
• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.

Qualifications

Job Requirements:

• Must be able to effectively communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Must be 21 years of age or older.
• Must possess a positive, “whatever it takes” attitude.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
• Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
• Must have problem negotiation, problem solving & decision making skills.
• Must be able to work effectively in stressful, high-pressure situations.
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
• Candidate must be able to work efficiently within a team environment.
• Combination of education equivalent to a high school diploma or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Proven experience in managing multiple priorities simultaneously and meeting deadlines. Must possess excellent communication skills, both verbal and written.
• A minimum of 1 year leadership experience, in a large casino or hotel environment, preferred but not required.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Weekend availability. Must be available to work all shifts and be able to flex schedule based on business demands.
• Prior knowledge of the following systems is preferred: HotSOS, Kronos, MMS Agilysys, Lemaland, Levo2, and Opera.
• Candidate must maintain the highest levels of confidentiality regarding guests and staff.
• Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
• Candidate must be well groomed and professional.
• Must have knowledge of union as well as non-union working environments.

Additional Information