Floor Supervisor, Housekeeping Jobs

YOUR MISSION (The ):

If you have an eye for detail, cleanliness, and are passionate about leading a team, then this job is for you. You will be responsible for maintaining Virgin Hotel's high standards of cleanliness in supervising the cleaning of guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and "go the extra mile" service. You can also do this by training the room attendants and everyone else in your team as much as possible. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants in inspecting and at times cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

THE NITTY-GRITTY (The Essential Job Duties):

This role will work closely with Manager and or Director of Housekeeping to:

• Assist throughout department as needed, this may include cleaning rooms
• Inspect rooms to make sure that they are up to Virgin Hotels standards of cleanliness
• Report to designated shift in assigned attire
• Additional tasks assigned by manager
• Communicate with manager any safety issues
• Flexibility to work different shifts, including on the weekends, holidays and nights.
• Motivates team to establish positive guest and associate relations
• Help conduct linen inventories
• Assign work to room attendants and train associates in housekeeping duties
• Help control department costs
• Helps log "lost and found" items at the end of the shift to security
• Complies with the key policy established by the company
• Complete a manager's request within reason
• Ensure safety and hotel policies
• Report to designated shift in assigned attire on time (if applicable)
• Communicate with other departments any problems that need attention
• Follows all company policies

WHAT IT TAKES (The Qualities We Look For)

• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
• Creativity and innovation are essential!
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Enthusiastic, passionate, able to enthuse and motivate others
• Ability to think outside the box and approach all issues with a completely fresh approach
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments

MUST HAVE'S

• Preferred: Additional foreign language
• High school or equivalent education required.
• Current, legal and unrestricted ability to work in the United States

WOULD BE NICE TO HAVE'S

• Comfortable using technology as a tool
• Able to stand for a minimum of eight hours a day
• Frequent bending, stooping, reaching
• Performs the same task repeatedly
• Requires knowledge of the various positions within the Housekeeping Department

VALUABLE TRAITS

• Enjoy working with a team and alone as the situation dictates.
• Embody "good attitude."
• Results oriented
• 50% logical / 50% creative
• Unwavering integrity and endless work ethic.
• Tenacious and self-motivated
• Evoke inspiration in those around you and encourage them to create their best work.
• Appreciate constructive feedback, as well as graciously providing the same
• Proactive
• Adaptive, Flexible!
• Enjoy process improvement

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*