Housekeeping Floor Manager - Aria

PRIMARY PURPOSE:

It is the primary responsibility of the Housekeeping Floor Manager to oversee and ensure the smooth operation of assigned housekeeping areas. All duties are to be performed in accordance with departmental policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
• Distribute workload fairly and evenly to those assigned to the station
• Supervise, train, direct, and assist all employees assigned to the area
• Conduct daily briefings and schedule meetings with Guest Room Attendants and House Persons
• Oversee and ensure the smooth operation of the assigned area
• Ensure cleanliness of rooms, hallways, lockers, and lobbies and that all work is done properly
• Perform daily written guest room inspections in accordance with department standards
• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to communicate effectively in English, in both written and verbal forms
• Able to deal and interact with management, employees, and guests in an effective and diplomatic manner
• Strong leadership qualities and sound judgment with effective decision-making and problem-solving skills
• Knowledgeable with OSHA regulations, including implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury prevention
• Must have interpersonal skills to deal effectively with all business contacts
• Knowledgeable of all cleaning procedures, equipment, and supplies

SUPERVISION:

• Guest Room Attendant
• House Person

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays
• High School diploma or equivalent
• Two (2) years of experience in Hotel Management