Hospital Coordinator / Case Manager

Mindoula provides 24/7 virtual and in-person support to people experiencing behavioral health issues to improve their lives and the lives of their families by providing access to appropriate healthcare and community services. The company is headquartered in Silver Spring, Maryland. Mindoula’s teams of case and care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula expects to expand rapidly across multiple business lines in multiple states and is seeking an experienced Hospital Coordinator.

Location: MedStar Southern Maryland Hospital Center - Clinton, MD

The Readmissions Reduction Hospital Coordinator is responsible for the oversight, coordination, and administration of the Readmissions Reduction Program on-site at the hospital(s). This is an implementation-focused role, with an emphasis on relationship building with hospital staff and adapting Readmissions Reduction Program to fit in this particular hospital setting. Specifically, this work includes, but is not limited to, coordinating with hospital staff, participating in hospital rounds, and intaking potential participants. Additionally, managing the administrative/operational flow of participants into the program. Further, serves as case manager for clients with mental illness and/or substance use disorders as program needs require. The section on Essential Functions is split into (1) Program Coordination-specific functions and (2) Case Manager-specific functions.

Hospital Coordinator

• Participate and coordinate with emergency department and crisis intervention service staff to partner proactively to deter unnecessary admissions
• Advise leadership as necessary to ensure that care coordination is carried out to best practices
• Manage and enter timely necessary data and details into hospital specific tracking mechanism
• Collaborate with leadership to assist with assignment of patients to case managers as needed
• Facilitate and maintain a positive working relationship with all hospital staff
• Collaborate with case managers to provide information and ensure that all necessary patient information has been provided/obtained
• Act as a liaison between hospital medical and social work staff and Mindoula to ensure care coordination services are provided in a supportive and streamlined manner
• Work with leadership at the hospital to implement program.
• Ensure that all intakes are completed in a timely manner prior to discharge
• Participate in clinical meetings with medical team at the hospital and provide daily, accurate written documentation regarding clients to case managers
• Coordinate with leadership to ensure that all hospital documentation has been received
• Assure all necessary patient and hospital data is gathered and recorded
• Promote and provide education about Mindoula’s case management services

Case Manager

• Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrate proactive approaches to problem-solving with strong decision-making capability
• Understand local, State, and Federal programs that impact clients’ ability to self sustain in the community and functions in compliance with all related policies, procedures, and regulations
• Arrange for and monitor psychiatric and medical services, supports, social and vocational opportunities, making treatment referrals as appropriate
• Respond to inquiries and/or resolve concerns from clients, caregivers, agencies, or members of the community; inform staff of opportunities to address and resolve problems reported by clients.
• Regularly complete and submit documentation of services provided including accurately completing all case notes in a professional, timely manner
• Use working knowledge of Social Security benefits and public assistance programs to benefit clients
• Educate clients about mental or physical illness, abuse, medication, and available community and social resources
• Assist clients in adhering to discharge plan and as necessary, setting up appointments, arranging for transportation to appointments, providing support, or other tasks
• Plan and coordinate discharge from care and treatment facilities as necessary
• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with clients.
• Guide clients in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk
• Evaluate the mental and physical condition of clients via assessments, interviews, review of records, and conferences with other treatment professionals
• Identify triggers and environmental impediments to clients’ progress through interviews and review of records, making reasonable accommodations as necessary
• Effectively liaise and collaborate, both verbally and in writing, with colleagues regarding client’s needs and wellbeing.
• Assess clients for risk, make quick evaluations for risk, and respond, formulating and performing crisis intervention that ensures the safety of clients as necessary
• In a way that does not breach confidentiality, provide appropriate education and information to clients’ families in stressful situations to assist them in understanding, dealing with, or supporting clients
• Counsel clients with a mental and/or physical disability to assist them with the goal of overcoming dependencies, adjusting to life, and making changes
• Collaborate with treatment team members to plan or coordinate care, evaluate clients’ medical or physical condition, and to assess clients’ needs
• Demonstrate ability to achieve high performance goals and meet deadlines in a fast paced environment.
• Prepare and maintain all required records, reports, paperwork, and clients’ diagnostic records, maintaining confidentiality of clients at all times
• Plan, develop, and implement social services and activities ensuring that all clients’ activities comply with relevant legal and professional standards
• Formulate interventions with internal and external programs that impact clients and their ability to maintain in the community, being sensitive to clients’ cultural, educational and religious needs 

• Highly resourceful team-player, with the ability to be extremely effective when working independently.
• Use clear and accurate communication skills (both verbal and written) to facilitate communication with the clients, clients’ family/caregivers, with staff, and treatment team; produce high quality documentation that enables the clients to receive the best treatment possible
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner.

Education & Work Experience

• Knowledge of benefits including, but not limited to, SSDI, SSI, Medicaid, Medicare, LTC Medicaid, LTC, STD, LTD, Food Stamps, and Housing Vouchers.
• Knowledge of community resources, social determinants of health, mental health and/or substance use disorders/disabilities, trauma-informed care, recovery/resiliency-oriented services, benefits, and social issues.
• Must be detail-oriented and able to multitask.
• Excellent oral and written communication skills.
• Excellent computer skills and experience with Google Suite software and Microsoft Office software.
• Must be able to work in a fast-paced environment and have a strong sense of urgency.
• Master’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university
• 2-4 years of relevant experience in the behavioral health field providing case management, counseling, and/or crisis intervention

Skills Required

• Business Acumen: Understands the extent and importance of business issues, the operation and the industry. Able to implement and achieve goals to ensure a successful future. Conduct all activities with the highest standards of professionalism and confidentiality.
• Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Respond positively to supervision and to recommendations for improved performance.
• Compliance: Ensures business is operating according to applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all organizational investigations and proceedings. Ensures health information management requirements are met.
• Relationship Management: Develops, maintains, and strengthens partnerships with others inside or outside the organization.
• Problem Solving: Identifies needs and takes independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.
• Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, clients, and clients’ support/treatment team.
• Ability to provide case management in routine and crisis situations.