Case Manager Jobs

Job Details
Job Location
Master Lease- Wakefield Apartments - Bronx, NY
Position Type
Full Time
Salary Range
$24.04 - $24.04 Hourly
Description
JOB SUMMARY
The Case Manager provides supportive case management services to tenants of a permanent affordable supportive housing program under CHI’s master lease consisting of 81 subsidized apartments within a 116-unit multi-dwelling complex. The Case Manager works with tenants to build and enhance independent living skills, including timely rent payments and healthy housekeeping, to promote housing stability.
Job-related Duties – Essential Functions
These duties are essential and specific to the successful implementation of this position.
TENANT SERVICES

• Submit program reports correctly and on schedule to CHI, DHS, and oversight agencies.
• Comply with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules and regulations. Complete corrective action plans as directed by Program Director.
• Attend training and obtain certifications per OTDA and DHS rules, including one-time and recurring trainings and certifications.
• Advocate on behalf of tenants for entitlements and benefits, employment opportunities, and community-based services.
• Ensure proper and timely follow-up for incidents reporting to DHS and CHI.
• Conduct tenant intake and needs assessment to determine independent living strengths and weaknesses. Develop independent living plans (ILPs) to ensure housing stability.
• Engage tenants in supportive and service programs such as Workforce Development and Financial Literacy. Refer tenants to community-based services to meet ILP goals.
• Link tenants to employment support services such as resume building, interviewing skills development, and job skills development.
• Coordinate workshops or provide trainings that promote independent living and housing stability such as budget management, health and nutrition, housekeeping, vocational or employment skills development, job opportunities.
• Provide case management to tenants in accordance with ILPs to track progress and milestone achievements.
• Screen DHS referrals for eligibility and certification for program enrollment.

TENANCY AND APARTMENT MANAGEMENT

• Counsel tenants to ensure healthy housekeeping and good neighbor behaviors.
• Ensure tenants pay rent timely. Develop rent-based budget schedules.
• Assist tenants with rent payment and rent arrears payment agreements and ensure compliance with rent payment stipulations.
• Coordinate with Property Management to ensure essential services including heat, hot water, electric and plumbing are operational; and apartment repairs and maintenance are performed timely.

Qualifications
ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Other Skills and Experience:
• Computer skills: Professional competency in MS Word, Excel, Outlook and the internet. Experience with CARES and AWARDS prioritized.
• Ability to work independently and as part of a team. Ability to build and lead a team.
• Communication: Professional verbal and written communication skills.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls
• Math Skills: Ability to develop and manage program budgets.
• Experience in needs assessment, crisis intervention, and de-escalation. Behavioral management and motivational interviewing a plus.
• MUST BE FULLY VACCINATED AGAINST COVID 19
• Experience working with homeless and/or formerly homeless individuals and families.
• Experience: Two (2) years of experience social work or human services, counseling, or case management.
• Ability to manage a demanding caseload with competing priorities.
• Must be highly organized and attentive to details, be willing to assume responsibility, work well under pressure, meet deadlines, multi-task, and be flexible.
• Education: Bachelor’s Degree in Social Work or Counseling preferred. 3+ years of experience working in supportive housing or a similar field can override the education requirement.