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Information Technology Help Desk Jobs

Information Technology Help Desk Support
By Mid-America Catastrophe Services At Theodore, AL, United States
Comprehensive knowledge and expertise in MS Office products & Adobe.
A solid understanding of LAN design, network protocols, DNS configuration, IP addressing, and remote connectivity.
Manage users in Hosted VoIP phone system.
Manage users using Door access systems.
Actively shares knowledge with other IT members and improves the tools and processes used by department personnel.
Be able to perform shipping and receiving of user products to and from remote locations.
Information Technology Service Desk Team Lead
By Amnet At Colorado Springs, CO, United States
Technical Support and Help Desk Support skills
Excellent communication and customer service skills
Experience in managing and leading a Service Desk team
Experience in documenting processes and creating reports
Experience in developing best practices for Service Desk teams
Relevant industry certifications such as ITIL or CompTIA A+ are a plus
Information Technology Help Desk Support
By CloudHQ, LLC At Washington DC-Baltimore Area, United States
Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
Experience with Microsoft Office 365, Active Directory, Remote Desktop support systems
A minimum of two (2) years of technical support experience
Strong communication skills with excellent customer service orientation
Working knowledge of the General Data Protection Regulation (GDPR)
Install and configure Microsoft Office 365, Windows 10 operating system, cloud-based applications and other third-party software
It Help Desk-Technology Department
By Hazelwood School District At , Florissant, 63031, Mo $51,193 - $76,121 a year
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Must possess positive, effective “people skills”.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Information Technology Service Desk
By Harvey Nash USA At Menlo Park, CA, United States
Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
Document issues and resolutions addressed in Service Desk Knowledgebase.
Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
Experience in working with C-Level executives and providing White-Glove service
Relevant college degree and MS Professional/ A+ certifications or equivalent.
5+ years of progressive relevant experience in a corporate LAN environment.
Information Technology Help Desk Contact Center Analyst - Honolulu
By Frontline Managed Services At , Honolulu, 96815, Hi From $22 an hour
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
Benefits of frontline Managed Services include:
Provides opportunities for job progression, future roles and the skills needed to advance
Fosters an environment where you can continue your learning
Current career paths include IT Administration, IT Systems, IT Security, Enterprise IT, Cybersecurity
Medical, Dental, Vision, and 401K available
Information Technology Service Desk Manager
By University of Washington At , Seattle, 98195, Wa $6,884 - $9,035 a month
Service queue management: Minimize repeat problems by supporting the ITS knowledge base's usage, maintenance, and growth.
Excellent organizational skills in Information Technology Service Management (ITSM) environment.
Equivalent education and/or experience may substitute for minimum requirements.
Engage in the performance management of the services delivered by the Service Desk team.
Manage the IT procurement and payment services and collaborate in the budget management process.
Model IT best practices for Service management and engagement of staff and stakeholders.
Information Technology Help Desk Support
By Akkodis At Washington, DC, United States
Provide top-notch IT support to our local offices as well as our world-wide remote office workers
Guide user to use self-service IT resources, such as ticketing system and knowledge base
Strong working knowledge of common applications: email (Gmail), GSuite desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.)
Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.)
Experience setting-up and deploying Audio/Visual equipment
Reporting to Regional Service Desk Lead, typical responsibilities will include:
Information Technology Service Desk
By MATRIX Resources At United States
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Technical Degree or related work experience.
Experience working in a service desk or IT customer service environment.
Respond to and monitor incidents and service requests within the ticketing system.
Information Systems Help Desk Tech
By Sidney Health Center At Mount Sidney, VA, United States

Answer support calls and create tickets.

Provides answers to coworkers by identifying problems, researching answers, and guiding coworkers through corrective steps.

Information Technology Help Desk
By Ledgent Technology At Spokane, WA, United States
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Must have the ability to work independently and with minimal supervision and reliance on management intervention
***MUST possess ServiceNow and SolarWinds experience**
• Possess strong Technical Aptitude, analytical reasoning, and Excellent troubleshooting skills in relevant technologies
• Knowledge of banking policies, procedures, practices, and documentation preferred.
• Strong, clear communication skills; Excellent verbal, written, and interpersonal skills
Information Technology Help Desk Technician
By Apex Systems At Chicago, IL, United States
Demonstrated organizational and time management skills.
Follow all asset management guidelines and procedures
Follow all team guidelines and operational procedures, identify gaps in our knowledge base
Create and submit knowledgebase documentation
3+ years experience in an IT related field.
Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership.
Information Technology Service Desk Manager
By Franklin Fitch At Atlanta, GA, United States
5-7 years of experience in IT Infrastructure management, ideally in a medium-scale enterprise environment
Proven expertise in helpdesk operations and vendor management
Project management: Office 365, Cloud Administration, Virtualization, Data Center, Servers
Manage projects, timelines, budgets and vendors
Experience managing and mentoring technical staff - SLA, KPIs, Reports
Extensive medical benefits; Dental, Vision, HRA, Life & Disability Insurance
Information Technology Help Desk Analyst
By Select Source International At Des Moines, IA, United States
Payrate:$35.70/hr. on W2(Without any benefits)
Job Title:Help Desk Analyst - IT I (Hybrid role)
Location:400 E 14th St, Des Moines, IA 50319, USA
Shift timing:8:00 am to 4:30 pm
•The position will work on several data system enhancements for the USDA Child Nutrition Programs.
•Associate or bachelor’s degree preferred.
Information Technology Help Desk Technician
By Luch Tech At Atlanta Metropolitan Area, United States

IT support

Information Technology Service Desk
By Winston Resources LLC At Washington DC-Baltimore Area, United States
Knowledge and experience with legal software and applications is highly preferred!
Bachelor’s degree required for Manager position. At least an Associate’s degree for Analysts.
Analyst positions: 1+ year of experience in end user support.
IT Service Desk Manager & IT Service Desk Analyst
$110k to $135k for Manager Position
Law firm experience strongly preferred!
Information Technology Help Desk Technician
By Freela At United States
Maintain the record of common issues related to customer complaints and report them to higher management.
Familiarity with database management systems such as Oracle and SQL.
Proven experience of working as an IT Help Desk Technician or Help Desk Specialist or relevant role.
Hands-on experience in resolving technical issues.
Excellent communication and interpersonal skills.
Understand the nature of the issues the customer is facing and provide adequate solutions for the same.
Information Technology Help Desk
By Touchpoints At United States
• Provide application support for incident management using ServiceNow ticketing systems
• Monitor the status and provide resolution for the incidents recorded.
• Must be available to work flexible hours with varying shifts when required by the job.
Information Technology Help Desk Support
By Griffin Global Systems, Inc. At Boca Raton, FL, United States

Experience taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Experience recognizing and escalating more difficult problems to Tier 2 support

Help Desk Analyst (Dcj Information Technology Analyst 1)
By State of Connecticut - Division of Criminal Justice At , Rocky Hill, Ct $74,522 - $98,263 a year
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Experience with documenting requests using the IT ticket system;
Experience with analyzing, diagnosing, and resolving software and hardware issues;
Experience providing technical support on a Tier-1 level;
Experience with conducting new hardware installation and configuration;

Are you looking for a job that will give you the opportunity to use your technical skills to help others? Look no further! We are looking for an Information Technology Help Desk professional to join our team. You will be responsible for providing technical assistance to our customers and helping them resolve their IT issues. If you have a passion for technology and enjoy helping people, this is the perfect job for you!

Overview The Information Technology Help Desk is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, troubleshoot problems, and provide technical support over the phone or through email. Detailed Job Description The Information Technology Help Desk is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, troubleshoot problems, and provide technical support over the phone or through email. They may also provide training and guidance to users on the proper use of hardware and software. They may also be responsible for setting up new users and configuring systems. Job Skills Required
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose technical issues
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Previous experience in a help desk or technical support role
• Certification in relevant software and hardware
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a help desk or technical support role
• Experience in troubleshooting and diagnosing technical issues
Job Responsibilities
• Respond to customer inquiries via phone or email
• Troubleshoot and diagnose technical issues
• Provide technical support and guidance to users
• Set up new users and configure systems
• Install and configure software and hardware
• Maintain and update documentation
• Monitor system performance and troubleshoot issues
• Ensure compliance with security policies and procedures