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Information Technology Help Desk Support Jobs

Information Technology Help Desk Support
By Mid-America Catastrophe Services At Theodore, AL, United States
Comprehensive knowledge and expertise in MS Office products & Adobe.
A solid understanding of LAN design, network protocols, DNS configuration, IP addressing, and remote connectivity.
Manage users in Hosted VoIP phone system.
Manage users using Door access systems.
Actively shares knowledge with other IT members and improves the tools and processes used by department personnel.
Be able to perform shipping and receiving of user products to and from remote locations.
Information Technology Help Desk Support
By CloudHQ, LLC At Washington DC-Baltimore Area, United States
Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
Experience with Microsoft Office 365, Active Directory, Remote Desktop support systems
A minimum of two (2) years of technical support experience
Strong communication skills with excellent customer service orientation
Working knowledge of the General Data Protection Regulation (GDPR)
Install and configure Microsoft Office 365, Windows 10 operating system, cloud-based applications and other third-party software
Information Technology Service Desk
By Harvey Nash USA At Menlo Park, CA, United States
Recommend necessary hardware and software solutions in response to business requirements and within budgetary contractions.
Document issues and resolutions addressed in Service Desk Knowledgebase.
Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment.
Experience in working with C-Level executives and providing White-Glove service
Relevant college degree and MS Professional/ A+ certifications or equivalent.
5+ years of progressive relevant experience in a corporate LAN environment.
Information Technology Help Desk Contact Center Analyst - Honolulu
By Frontline Managed Services At , Honolulu, 96815, Hi From $22 an hour
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
Benefits of frontline Managed Services include:
Provides opportunities for job progression, future roles and the skills needed to advance
Fosters an environment where you can continue your learning
Current career paths include IT Administration, IT Systems, IT Security, Enterprise IT, Cybersecurity
Medical, Dental, Vision, and 401K available
Information Technology Help Desk Support
By Akkodis At Washington, DC, United States
Provide top-notch IT support to our local offices as well as our world-wide remote office workers
Guide user to use self-service IT resources, such as ticketing system and knowledge base
Strong working knowledge of common applications: email (Gmail), GSuite desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.)
Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.)
Experience setting-up and deploying Audio/Visual equipment
Reporting to Regional Service Desk Lead, typical responsibilities will include:
Information Technology Service Desk
By MATRIX Resources At United States
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Technical Degree or related work experience.
Experience working in a service desk or IT customer service environment.
Respond to and monitor incidents and service requests within the ticketing system.
Information Systems Help Desk Tech
By Sidney Health Center At Mount Sidney, VA, United States

Answer support calls and create tickets.

Provides answers to coworkers by identifying problems, researching answers, and guiding coworkers through corrective steps.

Information Technology Help Desk
By Ledgent Technology At Spokane, WA, United States
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Must have the ability to work independently and with minimal supervision and reliance on management intervention
***MUST possess ServiceNow and SolarWinds experience**
• Possess strong Technical Aptitude, analytical reasoning, and Excellent troubleshooting skills in relevant technologies
• Knowledge of banking policies, procedures, practices, and documentation preferred.
• Strong, clear communication skills; Excellent verbal, written, and interpersonal skills
Information Technology Help Desk Technician
By Apex Systems At Chicago, IL, United States
Demonstrated organizational and time management skills.
Follow all asset management guidelines and procedures
Follow all team guidelines and operational procedures, identify gaps in our knowledge base
Create and submit knowledgebase documentation
3+ years experience in an IT related field.
Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership.
Information Technology Help Desk Analyst
By Select Source International At Des Moines, IA, United States
Payrate:$35.70/hr. on W2(Without any benefits)
Job Title:Help Desk Analyst - IT I (Hybrid role)
Location:400 E 14th St, Des Moines, IA 50319, USA
Shift timing:8:00 am to 4:30 pm
•The position will work on several data system enhancements for the USDA Child Nutrition Programs.
•Associate or bachelor’s degree preferred.
Information Technology Help Desk Technician
By Luch Tech At Atlanta Metropolitan Area, United States

IT support

Information Technology Service Desk
By Winston Resources LLC At Washington DC-Baltimore Area, United States
Knowledge and experience with legal software and applications is highly preferred!
Bachelor’s degree required for Manager position. At least an Associate’s degree for Analysts.
Analyst positions: 1+ year of experience in end user support.
IT Service Desk Manager & IT Service Desk Analyst
$110k to $135k for Manager Position
Law firm experience strongly preferred!
Information Technology Help Desk Technician
By Freela At United States
Maintain the record of common issues related to customer complaints and report them to higher management.
Familiarity with database management systems such as Oracle and SQL.
Proven experience of working as an IT Help Desk Technician or Help Desk Specialist or relevant role.
Hands-on experience in resolving technical issues.
Excellent communication and interpersonal skills.
Understand the nature of the issues the customer is facing and provide adequate solutions for the same.
Information Technology Help Desk
By Touchpoints At United States
• Provide application support for incident management using ServiceNow ticketing systems
• Monitor the status and provide resolution for the incidents recorded.
• Must be available to work flexible hours with varying shifts when required by the job.
Information Technology Help Desk Support
By Griffin Global Systems, Inc. At Boca Raton, FL, United States

Experience taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Experience recognizing and escalating more difficult problems to Tier 2 support

Help Desk Analyst (Dcj Information Technology Analyst 1)
By State of Connecticut - Division of Criminal Justice At , Rocky Hill, Ct $74,522 - $98,263 a year
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Experience with documenting requests using the IT ticket system;
Experience with analyzing, diagnosing, and resolving software and hardware issues;
Experience providing technical support on a Tier-1 level;
Experience with conducting new hardware installation and configuration;
Information Technology Analyst I - Help Desk (E-1258)
By CH2M HILL BWXT West Valley, LLC At , West Valley, 14171, Ny
Provide advanced project management support for special, unique, or emerging information management requirements.
Knowledge and experience with MS Windows Active Directory (AD) administration and Windows operating system patching.
Perform system management (rights/permissions, backup/recovery, etc.).
Contributes to team effort by accomplishing results in other IT areas including Windows administration, Cyber Security, Device Management and Networks.
Experience analyzing and diagnosing technology issues to provide solutions.
Interpersonal skills to excel in customer support interactions, both deskside and telephone.
Help Desk Analyst I - Digital And Technology Partners - Levy Library
By Mount Sinai At , New York, 10029, Ny $30.22 an hour
Extensive experience supporting Microsoft Outlook and other Office applications.
Skills in planning, organizing, and adapting within a multi-tasking environment.
Assists users accessing systems and software. Answers questions and assists with training users on various personal computer (PC/Mac) based software systems.
Creates and maintains user accounts in email, Active Directory, and network systems.
Maintains one or more department databases.
Provides software to qualified users and tracks sales and licenses via a funding system.
Technology: Senior Help Desk Technician
By Fort Wayne Community Schools At , Fort Wayne, 46802, In $22.03 - $28.48 an hour

Technology: Senior Help Desk Technician

$22.03 - $28.48 / Per Hour

Information Technology Help Desk Support
By Freelance At White Sands, NM, United States

Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining ...

Are you looking for a career in Information Technology? We have an exciting opportunity for a Help Desk Support role in a fast-paced and dynamic environment. You will be responsible for providing technical support to customers and resolving their IT-related issues. If you have excellent problem-solving skills and a passion for technology, this could be the perfect job for you!

Overview of Information Technology Help Desk Support Information Technology Help Desk Support is a customer service role that provides technical assistance to computer users. They are responsible for troubleshooting hardware and software issues, providing technical advice and support, and helping customers with their IT-related problems. They may also be responsible for setting up new hardware and software, maintaining and updating existing systems, and providing training to users. Detailed Job Description of Information Technology Help Desk Support Information Technology Help Desk Support is responsible for providing technical assistance to computer users. This includes troubleshooting hardware and software issues, providing technical advice and support, and helping customers with their IT-related problems. They may also be responsible for setting up new hardware and software, maintaining and updating existing systems, and providing training to users. They must be able to communicate effectively with customers and have a good understanding of computer systems and software. Skills Required for Information Technology Help Desk Support
• Excellent customer service skills
• Knowledge of computer systems and software
• Ability to troubleshoot hardware and software issues
• Ability to communicate effectively with customers
• Ability to provide technical advice and support
• Ability to set up new hardware and software
• Ability to maintain and update existing systems
• Ability to provide training to users
Qualifications for Information Technology Help Desk Support
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in IT-related fields (e.g. A+, Network+, etc.)
• Experience in customer service
• Experience in troubleshooting hardware and software issues
Knowledge Required for Information Technology Help Desk Support
• Knowledge of computer systems and software
• Knowledge of troubleshooting hardware and software issues
• Knowledge of customer service
• Knowledge of setting up new hardware and software
• Knowledge of maintaining and updating existing systems
• Knowledge of providing training to users
Experience Required for Information Technology Help Desk Support
• Experience in customer service
• Experience in troubleshooting hardware and software issues
• Experience in setting up new hardware and software
• Experience in maintaining and updating existing systems
• Experience in providing training to users
Responsibilities of Information Technology Help Desk Support
• Provide technical assistance to computer users
• Troubleshoot hardware and software issues
• Provide technical advice and support
• Help customers with their IT-related problems
• Set up new hardware and software
• Maintain and