Health Team Leader Jobs

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The Team Leader is accountable for leading the Court Order and Power of Attorney team and providing high-quality delivery. The Team Leader will be responsible for all aspects of delivery to ensure customer and client satisfaction as well as the retention and expansion of business. They will understand key Wealth and Compliance domain fundamentals, ensure risk mitigation plans are in place, and Service Level Agreements are met.

Operational & Project Delivery:

• Monitor and implement process changes as needed when governmental regulation requirements evolve.
• Build and maintain a sustainable delivery model that enables teams to meet and exceed contractual performance standards.
• Working with internal and external partners to identify and implement improvements to ongoing procedures, relationships, and training.
• Maintain requirements documentation and standard operating procedures as needed, including quarterly review.
• Responsible for completing security audits and case management tool enhancements.
• Partners with global team to evaluate trends in the root cause analysis for defects and client escalations and translate them into ongoing delivery improvement initiatives.
• Clearly articulates service and client health and identifies specific actions, deadlines, and accountabilities when course correction is needed.
• Owns defect management for defects owned by the core delivery team.
• Implements and monitors standard operations practices across the solution; adherence to and guides other managers on the use of best practices, proactive management of dashboard measures, scorecard, improvement plans, and adjustments to operations staffing.
• Manages the performance team using metrics and data with focus on project delivery, continuous improvement, and ownership of defect management.

Change Management:

• Drives change across the solutions by incorporating feedback to improve how teams and internal partners operate, prioritize work, and deliver projects creatively with fixed capacity and high quality while leveraging best practices.
• Manages broad organization-wide projects on behalf of solution leadership. Ensures that projects are evaluated for cross-domain impact and managed accordingly.

Client Relationship Management:

• Effectively consults with client management team and internal partners on core delivery and new projects.
• Partners with other leaders to influence strategy and achieve objectives.
• Coordinate internal and external audit documentation and responses.
• Owns communication of escalations, risks, issues (including E&Os), and priorities across internal stake holders.
• Respond to status and escalation requests from end clients.

Quality Management:

• Sets quality expectations and goals that can be used across the solution, leveraging the operating system, collaborating with the team and other groups where appropriate. Identifies process and training improvements and manages projects with a focus on quality and capacity creation.
• Reviews quality reports and metrics to ensure high quality delivery.

Personal Attributes

• Champion of the Alight Operating System.
• Daily contact with global team partners to ensure operational health and focus on key priorities.
• Completes ongoing coursework to support continued personal development.
• Occasional evening and weekend work to meet deadlines.
• Living the Alight Core Values
• Promotes a culture of ‘Asking Why or Why Not?’, building continuous improvement.
• Can perform spot project work outside their main alignment or can participate in other firm wide initiatives.
• Frequent computer use at workstation up to 2 hours at a time or for extended periods of time.
• Participates and supports firm-wide training courses for colleague development and compliance.

Requirements

• Knowledge of multiple web-based tools including MS Office Excel/Word, SharePoint, and Salesforce.
• Flexible and adaptable with changing priorities in a fast-paced environment, able to work under tight deadlines and manage multiple tasks.
• Strong analytical, problem-solving, and organizational skills.
• The ability to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives).
• Leadership and coaching skills.
• Minimum 5 years’ experience of project and client management experience including multifaceted projects and teams (including onsite and virtual).
• Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients.
• Ability to navigate and learn tools within Alight and partners’ proprietary systems.
• Bachelor’s degree (in a business context, HR, or related field preferred) or equivalent work experience required.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.