Team Leader Field Service

The Harry James group is looking for a Team Leader, Field Service. As a Field Service Team Leader, you will be responsible for leading and developing the Field Service Team in the North Region, Energy Business in accordance with the strategy, action plan and business needs.

Duties and Responsibilities:

• Foster strategic relationships with institutes of leaning to attract and develop talent.
• Set the individual performance and development targets of your team.
• Contribute to the annual budget preparation, and service forecast evaluations.
• Evaluate the Field Service demand during the year and define appropriate actions (including recruiting).
• Development of your team competencies as required to address current and future needs.
• Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).
• Manage and maintain internal and external relationships, focused on achieving company targets.
• Ensure that the team is utilized effectively, having the right people in the right place at the right time.

Desired Education

• Bachelor’s degree in Engineering or Business Administration or similar qualifications

Desired Skills and Experience

• A minimum of 3 years managerial or leadership experience
• Understand of the Field Service process
• Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility

As an ideal candidate, we expect you to have:

• High integrity
• Good negotiating skills
• Ability to lead persons of different cultural backgrounds
• Strong focus on quality and safety
• Excellent communication skills (verbal and written) in languages needed to support the team
• Team player mindset
• Customer focus
• Strong organizational skills
• Good understand of profit and loss and cost to serve
• Passionate about people