Guest Relations Host Jobs

Our Company

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel will feature 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Role Summary

Join our team as a Guest Relations Host and become one of the authors of our story. As part of the front office team, you will be responsible for helping to create an exceptional guest experience.

Key Responsibilities

• Assist guest during check out process in an effective and timely manner
• Respond promptly to all guest emails and voicemails
• Assist with check in, completing all appropriate paperwork, and escort guest to the room
• Respond promptly and tactfully to guest complaints, always providing excellent guest service to maintain guest satisfaction
• Become familiar with all facilities to be able to address, assist and actively sell services to guests
• Maintain proper cash handling procedures with hotel bank
• Welcome and greet guests in line with the company standards
• Assist guests with reservations, information, amenities, area attractions, spa, and dining booking, as needed
• Prepare all necessary documents, such as registration cards, spa treatments and restaurant confirmations, as well as any other item that may support efficient and timely check-in processes
• Ensure that any guest preferences are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
• Perform any other job-related duties as assigned
• Ensure correct billing arrangement is provided according to front office policies and procedures

Required Qualifications

• High school education or equivalent
• Able to work a flexible schedule including weekends and holidays according to department needs
• Excellent customer service and communication skills

Preferred Qualifications

• Previous experience in luxury hospitality preferred
• Hospitality Certificate or Degree preferred or relevant work experience.

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Department: Operations/Operaciones

This is a ft-year round/ tiempo completo- todo el año position