Manager Ii, Guest Service

• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies change in workload, rush jobs or technical developments.)
• Deliver Superior Customer Experience: Interact directly with customers and team members to maintain a high level of customer service. Drive necessary changes during irregularities to minimize customer impact and control costs.
• Excellence in Staff Management: Effectively execute staffing requirements while evaluating and recommending improvements to team member work schedules to reduce cost and improve efficiency. Cultivate a professional work environment by coaching and counseling team members fairly and consistently.
• Deliver Outstanding Operational Performance: Maintain operational organization and efficiency in a changing environment by reallocating staff and assets to minimize disruptions to the operation without increasing cost.
• Superior Communication: Maintains cross functional rapport within all Spirit Airline’s departments to generate and implement quality service improvements. Build relationships with Governmental Agencies to enhance operational performance and service reliability.

• Bachelor's degree or equivalent experience
• Domestic & International travel under 10%
• Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.
• 3-5 years' experience

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Fly With A Winner: We are proud to be recognized by Forbes as one of America’s Best Employers for Diversity 2022 and by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement means boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.