Guest Service Supervisor Jobs

Our Company

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel will feature 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Role Summary

Join our team as the Guest Service Supervisor and become one of the authors of our story. In this role, you will be responsible for serving the needs of the business, our guests, and our team members.

Key Responsibilities

• Promptly resolves any guest complaints or issues
• Ensures proper communication within the department
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Other job duties as required by Guest Services Manager, Hotel Manager & General Manager
• Acts as Manager on duty, and supports Guest Service Manager during midday and evening hours
• Anticipate the guests’ needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Required Qualifications

• Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).
• Possesses strong communication skills, both written and verbal
• Proven job reliability, diligence, dedication, and attention to detail.
• Must have a positive attitude while performing tasks
• Ability to work a flexible schedule
• Must be able to communicate clearly and professionally with guests, coworkers, and managers
• Must possess solid decision-making skills

Preferred Qualifications

• Experience at a luxury hospitality property

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Department: Operations/Operaciones

This is a non-exempt position