Customer Relations Supervisor Jobs

Contribute. Grow. Lead…with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety-driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people.

Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda – key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. We are looking for an experienced and self-motivated individual to fill the position of Customer Relations Supervisor with our corporate office located in Dallas, TX.

Description

As a member of the Supply Chain Team, the Customer Relations Supervisor plays a critical role in providing incremental value to our business through customer service excellence. This position is accountable for maintaining service levels, mentoring and coaching staff, and overseeing the order-to-cash process. In collaboration with the Sales, Marketing, Logistics, Technical Service, and Demand Chain Planners, the Customer Relations Supervisor is responsible for managing customer relationships, demonstrating customer advocacy and supporting all aspects of the order fulfillment process for a set of assigned customer accounts while supervising a small team of direct reports. The ideal candidate must be energetic, influential, outgoing, self-motivated, and professional.

Essential Job Duties

• Implement, manage and support OxyChem service offering programs , such as VMI (vendor managed inventory), eCommerce, EDI (electronic data interchange).
• Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions and customer satisfaction data.
• Responsible for an exceptional level of customer service for assigned customer accounts.
• Drive process improvements and participate on cross-functional projects and goals.
• Administer OxyChem business policies relating to sales orders, including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance.
• Collaborate with OxyChem Sales Team, Marketing, and Supply Chain functions to promote customer focus and exceed customer expectations.
• Demonstrate critical thinking skills and perseverance to overcome obstacles and resolve challenges.
• Hire, supervise, and mentor a highly qualified customer relations team, driving employee development and performance management.
• Oversee and support Customer Relations Representatives in all aspects of executing the order-to-cash process.
• Possess a strong working knowledge of motor, rail, marine, and pipeline transportation and distribution processes and systems.

Qualifications

• BS or BA, preferably in Business, Supply Chain, or applicable field of study.
• Minimum 5 years relevant work experience in inside account management and/or customer service in a manufacturing environment.
• Proficiency in Microsoft Office Applications.

Additional Desired Qualifications

• Detail-oriented, analytical, organized with strong customer focus and an aptitude for problem solving and multi-tasking.
• Demonstrated interpersonal, influencing, and collaboration skills.
• Professional communication skills (both written and verbal)
• Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MSDynamics) system preferred.
• Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred.
• Able to work well in a team environment.

Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job

Customer Service

Primary Location

United States-Texas-Dallas

Organization

OXY CHEM

Schedule

Full-time