Assistant Guest Service Manager

Our Company

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel will feature 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Role Summary

Assists with the management of all aspects of the front desk, in accordance with our standards. Maximizes the financial performance of the hotel by providing the highest possible guest service and product.

Key Responsibilities

• Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately
• Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
• Frequently reviews work generated by the Night Manager
• Effectively trains guest service agents on proper front desk procedures
• Works with the hotel Guest Service Manager, Hotel Manager and General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
• Required reports are timely and of a quality that can be shared with the home office
• Works with the home office training department to develop action plans as necessary to achieve expected guest satisfaction scores
• Performs any other duties as requested by supervisor
• May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
• Is proficient at managing inventory in the property management system
• Maintains regular attendance and is consistently on time
• May prepare weekly schedules for front office team members
• Work directly with the Guest Service Manager and Hotel Manager to ensure rates are accurate and monitored daily
• Address performance deficiencies of front office team members through coaching and disciplinary actions.

Required Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to interpret and perform basic computer functions.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to speak effectively before groups of customers or employees of organization

Preferred Qualifications

• Prior experience in luxury resort setting
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Operations/Operaciones

This is a ft-year round/ tiempo completo- todo el año position